Appointment Scheduler

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join the Appointment Scheduling team at UHN, one of Canada’s leading healthcare institutions. This permanent full-time position focuses on supporting clinical operations within the Medical Imaging department, ensuring efficient appointment scheduling and superior patient care. Ideal candidates will bring a strong service-oriented attitude backed by relevant experience. UHN offers competitive salaries, government employment benefits, and opportunities for professional development.

Benefits

Competitive offer packages

Member of the Healthcare of Ontario Pension Plan (HOOPP)

Close access to Transit and UHN shuttle service

Flexible work environment

Opportunities for development and promotions

Multiple corporate discounts

Qualifications

• 1 year experience in a health care environment.
• 2 years related experience in a customer service environment.
• Experience working with computer/word processing and database software.

Responsibilities

• Support scheduling and coordination of appointments across different modalities.
• Complete complex clerical services and document scheduling.
• Provide imaging examination preparation information to patients.

Skills

Customer Service

Communication

Attention to Detail

Education

Completion of Grade 12

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: NOWU Clerical
Number of Vacancies: 1
Site:Princess Margaret Cancer Center
Department:Medical Imaging
Reports to:Administrative Services Supervisor
Hours:37.5 hours per week
Salary:$27.54 - $29.27 per hour. Start rate non-negotiable.
Shifts:Weekdays (Monday to Friday), Variable Shifts
Status:Permanent Full Time
Closing Date:July 3, 2025

Position Summary
Join Medical Imaging at UHN, one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality.

This is a key role in supporting clinical operations as the Appointment Scheduler supports scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.

Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and excellence in patient care. UHN is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

Duties

• Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
• Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
• Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
• Answering phone queue models and provide customer service support to imaging patients and referring programs

Qualifications

• Completion or Grade 12 or recognized equivalent
• 1 year experience in a heath care environment
• 2 years related experience in a customer service environment
• Experience working with computer/word processing and database software
• Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
• Ability to work effectively and efficiently under pressure
• Ability to use good judgement in assessing difficult situations
• Ability to work in both a team environment and independently

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.