Appointment Coordinator - Surrey Honda

OpenRoad Auto Group; Surrey; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading automotive retail group is seeking an Appointment Coordinator in Surrey. The role involves scheduling service appointments, confirming customer attendance, and handling incoming appointment requests. The ideal candidate has at least 2 years of experience in customer relations, strong organizational skills, and relevant automotive knowledge. Join the team for excellent training, incentives, and a supportive work environment.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Comprehensive extended health and dental plan

Employee Referral Program

Employer RRSP Matching

Qualifications

• 2 years of experience in customer relations.
• Strong organizational and people skills.
• Some knowledge of automotive equipment parts and accessories.

Responsibilities

• Handle customer calls regarding appointment scheduling.
• Confirm unconfirmed appointments with customers.
• Contact customers about outstanding recalls and maintenance.

Skills

Customer relations

Organizational skills

People skills

Automotive knowledge

Computer skills

Job description

Overview

UNLIMITED POSSIBILITIES AHEAD! Position: Appointment Coordinator
Status: Full-Time
Dealership: Surrey Honda
Department: Service

We believe in doing good for our customers and for ourselves. OpenRoad is a large automotive retail group representing 21 brands across 34 locations. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of Canada’s Best Employers and Best Managed Companies, and we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

What You Will Enjoy

• Opportunity to work with a variety of OEM BRANDS including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill development and growth
• Collaborative, friendly and progressive work culture with emphasis on transparency, innovation, relationships and empowerment
• Comprehensive extended health and dental plan
• Recognition and Engagement Events

Responsibilities

• Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
• Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
• Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
• Contact customers who are due for maintenance to book appointments.
• Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for the scheduled appointment.
• Monitor incoming e-mail appointments and book as necessary.
• Conduct follow-ups with service customers shortly after their service or repair, and document the quality of their visit.
• Take note of all customer comments and feedback and forward to the Service Manager.
• Update customer information on file.
• Report all and any customer complaints to the Service Manager.
• Attend meetings and training as required.
• Follow company safety policies and practices, and report any accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Qualifications

• 2 years of experience in customer relations.
• Strong organizational and people skills.
• Some knowledge of automotive equipment parts and accessories.
• Good computer skills and ability to maintain records using a computerized appointment system.
• Ability to communicate effectively and assimilate information in line with essential job functions.
• Ability to make sound decisions consistent with job functions.
• Ability to work constructively with members from all departments within the dealership.

Note

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form may delay your application.

https://orag.bamboohr.com/careers/4555

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those who have applied. Only those considered for the position will be contacted.