Appointment Coordinator - Peterborough Hyundai

401 Auto; Selwyn; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading automotive group in Ontario as a call center representative. You will manage inbound and outbound calls, engage customers, and meet performance targets in a fast-paced, rewarding environment. Ideal candidates are energetic, motivated, and possess strong communication skills. Opportunities for career growth and wellness benefits are available.

Benefits

Health & wellness benefit enrolment

Employee referral bonus opportunities

Employee pricing on parts and services

On-site Parking

Qualifications

• Preferred outbound/inbound call center experience.
• Strong communication skills.
• Ability to manage time effectively.

Responsibilities

• Manage a large number of outbound and inbound calls.
• Build sustainable relationships with customers.
• Meet personal/team qualitative and quantitative targets.

Skills

Strong phone communication

Verbal communication

Active listening

Customer focus

Adaptability

Multitasking

Time management

Education

High school diploma

Job description

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

Location : 1370 Chemong Rd, Peterborough ON (Hyundai)

Compensation : $18-$20 per hour

Hours : Monday to Friday | 8am - 5pm and Rotating Saturdays

What You Will Be Doing :

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Follow communication scripts when handling differenttopics
• Identify customers needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extramile
• Keep records of conversations in our call center database (CRM) in a comprehensibleway
• Meet personal / team qualitative and quantitativetargets

What You Bring to the Table :

• Outbound and / or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage timeeffectively
• High school diploma
• Fluent in English (verbal and written)
• High energy
• Motivated

Sowhy work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
• A high energy, fast paced and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career path planning, growth, and advancement from within
• Health & wellness benefit enrolment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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