Appointment Coordinator - Peterborough Hyundai

The 401 Group of Companies; Peterborough; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive group in Canada is seeking enthusiastic individuals to join their call center team. You will handle inbound and outbound calls, ensuring customer satisfaction while meeting targets. This role offers a dynamic work environment with opportunities for growth, competitive compensation, and various employee benefits, including health and wellness programs.

Benefits

Health & wellness benefits

Employee referral bonuses

On-site parking

Employee pricing on parts and services

Qualifications

• Preferably have outbound and/or inbound call center experience.
• Strong phone and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Manage a large volume of inbound and outbound calls.
• Identify customers' needs and book appointments.
• Record conversations in call center database.

Skills

Communication

Listening

Customer Focus

Multitasking

Adaptability

Education

High School Diploma

Job description

At the Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, doers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location : Chemong Rd, Peterborough ON (Hyundai)

Compensation : $- per hour

Hours : Monday to Friday | am - pm and Rotating Saturdays

What You Will Be Doing :

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of conversations in our call center database (CRM) in a comprehensible way
• Meet personal / team qualitative and quantitative targets

What You Bring to the Table :

• Outbound and / or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• High school diploma
• Fluent in English (verbal and written)
• High energy
• Motivated

Why work for us?

• The Group of Companies is privately owned and % Canadian
• State-of-the-art facilities including a "google-like" call centre and a sq ft. centralized service "Hub"
• A high energy, fast-paced, and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career path planning, growth, and advancement from within
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar
• On-site Parking

The Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport, and marine products and services. Our headquarters is located in Cambridge, Ontario. Our brands include Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, Auto Financing, CampMart, and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier-free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR.

We thank all candidates in advance for their interest. Only those selected for an interview will be contacted. Due to the volume of applications, we are unable to confirm receipt of individual applications or resumes.