Appointment Coordinator (Go Nissan South)

Go Auto; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Go Auto is looking for a Service Appointment Coordinator who excels in customer service and organization. The role involves managing appointments, enhancing guest experiences, and coordinating with departments. Join a supportive team committed to your growth and well-being.

Benefits

Comprehensive training and courses

Employee Investment Program

Three weeks vacation after one year

Health and Dental Coverage

Opportunities for advancement

Positive team environment

Community involvement initiatives

Qualifications

• Customer service experience focused on positive interactions.
• Strong written and verbal communication skills.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Schedule, confirm, and update appointments efficiently.
• Ensure positive and memorable service visits for guests.
• Collect and process payments accurately.

Skills

Customer service

Communication

Organization

Multitasking

Technological proficiency

Job description

Job Description

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Go Auto is seeking a dynamic Service Appointment Coordinator to join our team!

Responsibilities:

1. Manage Appointments: Schedule, confirm, and update appointments efficiently with professionalism.
2. Enhance Guest Experience: Ensure every service visit is positive and memorable for our guests, starting with a friendly greeting.
3. Recall and Reminder Management: Check for outstanding recalls, advise on warranty coverage, and suggest transportation options.
4. Effective Communication: Respond promptly to calls and emails, making guests feel valued.
5. Coordinate with Departments: Review and coordinate appointments with the parts department for seamless service.
6. Handle Payments: Collect and process payments accurately following dealership guidelines.
7. Follow Up: Contact guests post-service for feedback and surveys within 24 hours.

Qualifications:

• Customer service experience with a focus on creating positive interactions.
• Strong written and verbal communication skills.
• Organized, detail-oriented, and able to multitask effectively.
• Technologically proficient.

Perks and Benefits:

• Training and Development: Access to comprehensive training and courses through Go Auto U.
• Employee Investment Program: Earn a 10% annual return, up to 25%, based on company profits.
• Vacation Policy: Start with three weeks after one year, increasing to four weeks at five years, and five weeks at ten years.
• Health and Dental Coverage: Inclusive benefits to support your well-being.
• Career Growth: Opportunities for advancement within our promote-from-within culture.
• Team Environment: Join a positive, collaborative team that values support and camaraderie.
• Community Involvement: Participate in charitable initiatives like Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Development: Build a lifelong career with us, with stories of growth and success.

Join Go Auto and turn your job into a rewarding career. Apply today!