Appointment Coordinator

AutoIQ; Kitchener; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading dealership in the AutoIQ Group seeks an Appointment Coordinator to enhance customer experiences in a high-volume environment. This role involves managing service appointments, supporting customer inquiries, and collaborating with team members to improve operational efficiencies. Ideal candidates are proactive, customer-focused individuals ready to thrive in a dynamic setting.

Benefits

Opportunities for advancement

Competitive compensation plans

Full benefit programs

Employee and Family Assistance Program

Collaborative work environment

Qualifications

• Commitment to exceptional customer experience.
• Proactive self-starter with desire for accountability.
• Experience in customer service / administrative roles required.

Responsibilities

• Handle incoming service calls and emails for appointments.
• Advise on scheduled maintenance and provide assistance.
• Input and maintain vehicle/customer information.

Skills

Customer service

Multi-tasking

Problem solving

Efficiency improvement

Organization

Education

High School Diploma

Post-Secondary Education

Tools

Quorum

Dealermine

Job description

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Maitland Ford is a proud member of the AutoIQ Dealership Group.We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose / Summary of Position :

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include :

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where
• Input and maintain vehicle / customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team using our process

Required Qualifications :

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Passion for delivering a consistently exceptional customer experience
• Ability to multi-task between computer programs while maintaining engagement and rapport with customer on the phone
• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Ability to analyze a problem and provide an effective solution in a fast-paced environment
• Impeccable follow-through and commitment to achieving targeted goals and objectives
• Experience with Quorum or Dealermine an asset

Candidates must possess :

• Minimum High School Diploma
• Post-Secondary Education Preferred
• Previous customer service / administrative experience required

Why Consider AutoIQ?

• Operating partner infrastructure : We provide opportunities for advancement all the way up to ownership in the business
• Shared Core Values and Operating Principles across our dealership network
• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment, group support and ongoing training.