Applications Support Representative-Fire Team

Application Support Representative – Fire Team

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

As an Applications Support Specialist, you will be responsible for providing expert technical support to customers, ensuring that Mircom’s fire alarm systems are installed and functioning properly. This role involves troubleshooting complex issues both remotely and on-site, assisting with system implementation, programming, and providing ongoing support to resolve customer concerns. You will collaborate closely with sales, engineering, and other teams to ensure customer satisfaction by delivering timely solutions and addressing any technical challenges. Your work will be key in ensuring smooth system operations and maintaining the reliability of Mircom’s fire alarm systems.

Responsibilities:

• Provide technical support, troubleshoot issues remotely and on-site, and assist customers with system implementation and programming.
• Work directly with customers to resolve issues quickly and effectively, ensuring minimal downtime and maximum system performance.
• Collaborate with sales teams on large-scale projects to evaluate customer needs and offer technical expertise.
• Assist customers with troubleshooting system errors, performing diagnostics, and providing step-by-step guidance for problem resolution.
• Maintain expertise in Mircom products, fire alarm systems, and industry standards while ensuring compliance.
• Act as a liaison between field teams, engineering, sales, and product development to streamline communication and execution.
• Conduct product training sessions for customers and technicians to improve their understanding of system setup and operation.
• Document technical issues, solutions, and best practices for knowledge sharing.
• Participate in ongoing technical and industry-related training to stay updated on new developments and best practices in fire alarm technology.

Requirements and Skills:

• Post-secondary education in electronics, fire alarm technology, or a related field.
• 1-2 years of experience in technical troubleshooting and support for life safety systems.
• Proficiency in reading engineered drawings, schematics, installation manuals, and specifications.
• Strong problem-solving skills and the ability to identify and resolve complex technical issues.
• Experience with MS Office (Word, Excel, PowerPoint, Outlook) and Adobe products.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication skills, both written and verbal, with the ability to work directly with customers to resolve technical issues.
• Ability to work independently and collaborate with cross-functional teams.
• Valid driver’s license (G License preferred).

What Mircom Offers:

• A great working environment
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.