Applications Support Engineer

AON3D; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in additive manufacturing is seeking an Applications Support Engineer to provide technical support and training for clients using their state-of-the-art 3D printers. The position involves working directly with customers to solve complex challenges and contribute to product development with your technical expertise. Candidates should possess a strong background in the 3D printing industry, excellent communication skills, and experience in a technical service role. This role requires travel to customer sites across the USA and Canada.

Qualifications

• 5+ years of experience in a technical service or applications engineering role.
• 2+ years of experience in a customer-facing role.
• Experience writing reports and technical documentation.

Responsibilities

• Provide troubleshooting and technical support for customers.
• Travel to customer sites for training and support.
• Analyze printer performance and usage patterns for data-driven insights.

Skills

Excellent communication skills

Technical support

Troubleshooting

Data analysis

Customer training

Education

Post-secondary degree in science, engineering, or related field

Tools

CAD software

Design for Additive Manufacturing (DfAM)

PrusaSlicer

Job description

Join our applications engineering team as a Applications Support Engineerand play a critical role in empowering users to succeed with our flagship 3D printer. You'll work hands-on with cutting-edge hardware technology and simulation software, travel to customer sites, and help businesses integrate additive manufacturing into their workflow to drive real impact.

Expectations:

• Applications engineering - tackle complex customer challenges, providing hands-on troubleshooting and technical support while providing feedback to the product and engineering teams.

• Travel up to 50% of the time to customer sites across the USA and Canada, training customers to print their parts successfully.

• Analyze printer performance and customer usage patterns, providing data-driven insights to improve product development.

• Work closely with sales and marketing to refine the customer onboarding process and identify gaps in knowledge transfer.

• Collaborate with the applications engineering team to optimize slicing strategies and print processes for customers.

• Develop high-quality training materials, including printing guides, process manuals, and technical documentation.
• Innovate slicing solutions for complex geometries, applying Design for Additive Manufacturing (DfAM) principles to enhance printability and efficiency.

Qualifications:

• Post-secondary degree in science, engineering, additive manufacturing, or a related technical field.

• 5+ years of experiencein a technical service role or in an applications engineering position within the 3D printing industry

• 2+ years of experience in a customer facing role

• Experience with CAD software and Design for Additive Manufacturing (DfAM)

• Experience in writing reports and technical documentation

• Excellent communication skills (written and verbal) in English

• Knowledge of PrusaSlicer or other open slicing software

• Experience with industrial FFF applications and/or processing high-performance materials (PEEK, PEKK, PEI, PI is a plus).

Nice to haves:

• Experience using industrial 3D printers and post-processing of printed parts

• Knowledge of thermoplastic material science and their industrial applications

• Experience with CSM software

Travel required: 50% (2 weeks each month)

Must be a US Citizen to apply: Requirement for on-site visits due to ITAR or DoD restrictions.