Applications Support Analyst

Bank N.A.; Toronto; On-site; CAD 56,000 - 120,000; Full time

Job summary

Bank N.A. is seeking an Application Support Analyst to ensure stability, availability, and operational effectiveness of the Finance platform in a production-support role.

You will monitor regulatory reporting processes, manage incidents, oversee batch processes, validate data quality, and support releases. Work with Development, DBA, Infrastructure, Cloud, and Business teams to maintain production stability and compliance with audit requirements.

Qualifications

• 4+ years of IT or business experience.
• Formal education in CS, engineering, information systems, math or business.
• Strong IT operations, monitoring and alerting knowledge.
• Experience with finance, risk or banking apps is a plus.
• Proficient collaboration and communication abilities.

Responsibilities

• Ensure stability, availability, and operational effectiveness of the Finance platform.
• Proactive monitoring, incident management, batch processing oversight.
• Data quality validation and release support.
• Collaborate with Development, DBA, Infrastructure, Cloud, and Business teams.
• Lead incident recovery and root-cause analyses.
• Provide end-to-end technology support including applications, network and storage.

Skills

4+ years IT experience

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Data driven decisions

Education

B.S./B.A. in computer science or related field

Tools

AWS services

Apache Airflow

ServiceNow / Jira

Power BI

Redshift / data tools

Job description

Application Deadline:

11/05/2026

Address:

33 Dundas Street West

Job Family Group:

Technology

This role is part Production Support. The Application Support Analyst is responsible for ensuring the stability, availability, and operational effectiveness of the Finance platform.

The role supports critical regulatory reporting processes through proactive monitoring, incident management, batch processing oversight, data quality validation, release support, and stakeholder communication.

The analyst will collaborate with Development, DBA, Infrastructure, Cloud, and Business teams to maintain production stability, meet regulatory reporting timelines, and ensure compliance with operational and audit requirements.

Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require minimal to zero maintenance.

Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies.

Conducts independent analysis and assessment to resolve strategic issues.

Monitors and tracks performance and address any issues.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Leads/Conducts incident recovery and detailed root case analysis.

Deploys manual code to production environment.

Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.

Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

Supports deployment activities, managing implementation issues to resolution.

Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.

Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

Provides inbound call assistance to end-users for application, technical, and leveraging the knowledge base and/or run books available.

Collaborates and engages with the appropriate areas across the bank.

Develops or helps to develop the knowledge assets required for the operation.

Promotes adherence to standards and industry best practices.

Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.

Identifies opportunities to strengthen the operational capability, such as sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently on a range of complex tasks, which may include unique situations.

Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, 4+ years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Preferred Qualifications

• Knowledge of Finance, Risk, or Banking applications.
• Experience with cloud technology, AWS services including S3, Glue, MWAA/Airflow, and Redshift.
• Workflow orchestration tools such as Airflow.
• Batch processing and ETL monitoring.
• Incident Management tools (ServiceNow, Jira).
• Knowledge of Power BI is an added advantage.

Salary :

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-tim