Applications Manager

Epiroc; Mississauga; On-site; CAD 85,000 - 130,000; Full time

Job summary

Join a leading global company as an Applications Manager, where you'll support account managers and customers across Canada. Epiroc values innovation and growth, providing a collaborative environment for passionate individuals who are eager to develop and excel in their careers. Ideal candidates are experienced in Rock Drilling applications, possess strong communication skills, and are committed to driving customer satisfaction.

Benefits

Competitive wages and annual bonuses

Family-friendly benefits package

Company matching retirement savings plan

Paid vacation and sick time

Flexible work arrangements

Qualifications

• Strong knowledge of Rock Drilling applications required.
• Must possess problem-solving skills.
• Fluency in English is essential; bilingual in French an asset.

Responsibilities

• Provide detailed reports on product performance.
• Develop technical parameters with key customer contacts.
• Support local business, service, and product delivery.

Skills

Rock Drilling applications

Problem solving

Communication

Interpersonal skills

Microsoft Office

Education

Grade 12 diploma

Job description

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United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.
  
  

Join Our Team as an Applications Manager at Epiroc!

Your Mission:

The Application Manager is to support account managers & customers across the country as require. In addition, to ensure business growth by demonstrating product & service superiority.

Responsibilities:

• Provide detailed reports on product performance.
• Develop technical parameters with key customer contacts.
• Identify areas for performance improvement and propose solutions.
• Support local business, service, and product delivery as required.
• Document competitor activities.
• Compile yearly market share
• Coordinate the repairs work with suppliers.
• Source local purchased items.
• Product application support, working as a liaison with all PC’s.
• Warranty claims reporting back to the factory.
• Technical mentoring
• Prepare Customer quotes.
• Prepare Competitor Product cross references and Rock Drilling Tool Service quotes for RFQs
• Performance reports for specific customers
• To support the Business Manager with special technical projects or business-related activities
• To gather data on product inefficiencies and potential improvements and report back to the Business Manager and team
• Enter engineering requests for new and modified equipment
  
  

Your profile:

• Must be experienced in and have strong knowledge of all Rock Drilling applications
• Prior Rock Drilling Tools experience
• Computer literacy in Microsoft Office and Outlook
• Report preparation and presentation good knowledge of excel, able to run spread sheets and calculations, Word.
• Willingness to travel within Canada is required
• Problem solving skills.
• Fluent in English is essential; bilingual in French would be an asset.
• Grade 12 diploma
• Excellent time management skills
• Business and target oriented.
• Determination to provide customer satisfaction.
• Self-motivated and results oriented.
• Able to absorb new concepts quickly.
• Highly developed communication and interpersonal skills
• Dedicated team player
• Able to give presentations about products improvements / test results.
• Able to independently drive on mine sites and deal with different departments on site.
  
  

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Mining

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