Applications Engineer

Insight Global; Ottawa; Remote; CAD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an experienced Applications Engineer to join our global industrial technology team. This is a permanent, full-time, customer-facing role supporting customers across Canada through pre-sales technical guidance, proof-of-concept development, and on-site troubleshooting.

The position offers a remote-oriented setup with roughly 25% travel to client sites nationwide. The ideal candidate brings a hybrid background spanning industrial networking and automation/PLC systems, is

Qualifications

• 5+ years hands-on experience in industrial/OT networking.
• Willingness to travel ~25%, including international travel for training.
• Bilingual English/French.

Responsibilities

• Provide pre-sales technical guidance and proof-of-concept development for customers across Canada.
• Perform on-site troubleshooting and support, interfacing with sales teams.
• Collaborate with OEMs and system integrators to architect networked automation solutions.
• Interface PLC platforms with network devices and oversee integration with automation systems.

Skills

Industrial/OT networking

PLC familiarity

Industrial protocols

Customer-facing communication

Travel ~25%

Siemens TIA Portal/WinCC

Scalance/RUGGEDCOM

Bilingual English/French

CCNP or CyberOps

OEMs/system integrators

Job description

Job Description

Insight Global is seeking an experienced Applications Engineer with a strong background in industrial/OT networking and automation systems to join a highly specialized technical team at a global leader in industrial technology. This is a permanent, full-time, customer-facing role supporting customers across Canada through pre-sales technical guidance, proof-of-concept development, and on-site troubleshooting. The ideal candidate brings a hybrid background spanning industrial networking and automation/PLC systems, and is comfortable working independently in a fast-paced environment with direct customer interaction. This role is primarily remote with roughly 25% travel to customer sites across Canada and occasional international travel for training. Candidates located in Ontario/GTA are preferred, but candidates anywhere in Canada will be considered.

Skills and Requirements

• 5+ years of hands-on experience in industrial/OT networking (pure IT networking backgrounds without factory/industrial exposure will not be considered)
• Working knowledge of industrial network redundancy protocols - MRP, PRP, HSR, RSTP, and/or XLSR - with the ability to make architectural decisions, not just configure devices
• Familiarity with PLC platforms and automation systems (Siemens, Rockwell/Allen-Bradley, ABB, or equivalent) - must understand how PLCs interface with network devices
• Hands-on experience with industrial communication protocols such as PROFINET, EtherNet/IP, OPC UA, Modbus, and/or MQTT
• Strong customer-facing communication skills - comfortable managing expectations, presenting technical recommendations, and working alongside sales teams
• Ability to travel ~25% of the time, including occasional international travel for training
• Experience with Siemens TIA Portal or WinCC SCADA (V7 or V8)
• Familiarity with Scalance or RUGGEDCOM product lines
• Bilingual (English/French)
• CCNP certification or Google/Cisco CyberOps certification
• Experience working with OEMs or system integrators
• Background in machine safety or proof-of-concept development

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].