Applications Consultant (ServiceNow)

ISM; Regina; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology services company is seeking a Senior Applications Consultant specializing in ServiceNow solution design and architecture. This role involves managing complex projects and providing leadership to technical teams. Applicants should possess a University degree and 7-9 years of relevant experience, as well as certifications in ServiceNow and ITIL processes. Strong communication and problem-solving skills are essential, as is the ability to work with diverse teams and present technical information effectively.

Qualifications

• 7-9 years of experience in business or systems technology.
• In-depth knowledge of computer fundamentals and operating systems.
• Strong project management skills and ability to achieve multiple objectives.

Responsibilities

• Responsible for managing complex assigned projects and applications.
• Coordinating with other projects to ensure efficient resource use.
• Training and supervising less experienced staff.

Skills

ServiceNow Certified Application Developer

Certified Implementation Specialist in ITSM

Experience with ITIL processes and frameworks

Proficiency in JavaScript/AJAX

Solid customer relationship management skills

Ability to lead a team by example

Knowledge of Agile development methodologies

Education

University Degree in Computer Science/Data Processing

Tools

ServiceNow

SQL

JavaScript

HTML

CSS

Angular

Job description

Working with ISM will work wonders for your career!

The Applications Consultant (ServiceNow) coordinates and administers the planning, budgeting, organizing, development, control and implementation of assigned projects and acts as a consultant to other technical staff.

This is a senior developer position, with an emphasis on ServiceNow solution design and architecture, platform integrations, and development across multiple ServiceNow modules.

The position is responsible for all aspects of highly complex assigned projects and applications, including business analysis undertaken with customers. Work is usually performed without direction but is guided by project goals. The position is expected to exhibit original approaches to solve complex and often specialized system development problems. Novel approaches are studied before acceptance, although normally considerable latitude would be given in solving problems.

The position is responsible for training and supervision of less experienced staff and for effective leadership of project teams and/or a recognized expert in one or more I.T. disciplines. There would be a clear understanding of customer requirements, with the position designing and implementing programs to meet customer needs. The position deals with customer and ISMC management.

Responsibilities

• Having responsibility for procurement, budgeting and forecasting all aspects of business case development.
• Analyzing requirements, designing, coding, testing and implementing programs from specifications.
• Providing positive leadership to team members and customers.
• Coordinating with other projects to ensure efficient use of resources.
• Monitoring and improving existing systems and developing new systems.
• Assisting in major areas of proposal preparation including hardware and software options and strategies, capacity planning, methodology, application schedules and costs.
• Developing/costing computing technology solutions for complex and diverse client/business needs such as hardware, software, personnel, communications and facilities.
• Estimating programming costs and delivery dates.
• Creating detailed schedules and controlling the production of project deliverables.
• Professionally preparing, presenting and explaining products and services to customers.
• Assisting in the training of customers or ISMC staff on the use of computer systems or related topics.

Qualifications

• University Degree or diploma from a two year program in Computer Science/Data Processing, or an equivalent combination of education, experience and training, plus 7-9 years on one area of business or systems technology.
• In-depth knowledge of computer fundamentals including computer environments and operating systems; system architecture; compile and execution functions; data structures, formats and storage media; and program languages.
• Demonstrated in-depth knowledge of applications software engineering tools and techniques; and structured analysis, design and programming techniques.
• Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
• Very good oral and written communication skills.
• Demonstrated ability to design, cost and implement solutions, and demonstrate a high degree of originality and ingenuity in devising new approaches.
• Demonstrated leadership and supervisory skills.
• Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
• Demonstrated capacity for increasing responsibility and accountability.
• Skills and abilities acceptable to the client.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

• ServiceNow Certified Application Developer.
• Certified Implementation Specialist in ITSM
• Certified ServiceNow Associate System administrator with experience in form configuration, workflow administration, and reporting
• Experience with ITIL processes and frameworks.
• Knowledge of Agile development methodologies.
• Investigative, curious, and creative
• Ability to lead a team by example
• Ability to present technical material to varied audiences
• Excited to learn new material and tackle new problems
• Solid customer relationship management and interpersonal skills
• Self-driven and team oriented
• Experience providing regular maintenance, updates, enhancements, and defect remediation to the ServiceNow ITSM and ITOM platforms
• Proficiency in JavaScript/AJAX and SQL
• Hands-on experience developing REST server APIs
• Good knowledge of HTML, CSS, and Angular
• Experience with databases, data analysis
• ITIL foundation certified

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.