Applications Clerk - COR 26080

CareerBeacon; Halifax; On-site; CAD 25,000 - 34,000; Full time

Job summary

The Nova Scotia Provincial Housing Agency is seeking an Applications Clerk in Halifax. You will support the Applications Supervisor and staff, handling client inquiries in person and remotely, and assisting across districts as needed.

This role emphasizes accurate records, efficient file management, and responsive service to applicants and tenants. Key duties include handling calls, processing online applications, maintaining records, and providing backup coverage.

Qualifications

• Business diploma plus two years of related experience.
• Proficient in Microsoft Office with strong keyboarding skills.
• Excellent knowledge of office procedures and file management.
• Interpersonal skills for dealing with tenants, contractors, vendors and the public.
• Ability to handle sensitive and confidential inquiries with tact and discretion.

Responsibilities

• Answer and route general calls/emails to the Applications Department.
• Provide wait list information and maintain cancelled files.
• Maintain electronic and paper records for applications and transfers.
• Keep accurate records of communications for files.
• Maintain Priority Access file registry.
• Generate client/tenant letters and process online applications.
• Provide backup for Switchboard/Reception duties.
• Complete service tickets.
• Perform other assigned duties.

Skills

Office administration

Microsoft Office

Keyboarding

File management

Customer service

Multilingual

Education

Business Administration or Secretarial diploma

Tools

Yardi

Job description

Applications Clerk

Corporate Services

Location: Halifax, Nova Scotia

Type of Employment: Full Time, Term (up to 12 months)

Union Status: NSGEU Local 47

Closing Date: October 15, 2026

The Opportunity

Under the direction of the Applications Supervisor, the Applications Clerk provides support to the supervisor and staff of the department, as well as services to clients of the Nova Scotia Provincial Housing Agency, both in person and remotely. The position may support any district or service area as required.

Qualifications

Must Have

• Business Administration or Secretarial diploma program, plus two years' related experience.
• Computer skills and competency in desktop software including Microsoft Office with strong keyboarding skills.
• Excellent knowledge of office procedures and practices are required to maintain accurate and secure files, track, and follow-up information/report requests.
• Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous, and cooperative manner.
• Ability to exercise tact, discretion, sound judgment and initiative when investigating, questioning, and dealing with inquiries, requests and submissions that are sensitive and confidential in nature

Nice to have

• Working knowledge of Yardi Property Management software.
• Multilingual; fluent in English and Arabic.

The Fine Print

An equivalent combination of training, education and experience may be considered.

Responsibilities

• Respond to or redirect all general incoming calls/emails to the Applications Department.
• Provide applicants with wait list information; maintain cancelled application files.
• Maintain electronic and paper records/files related to applications and transfers.
• Keep accurate records of phone calls, mail, confirmations, etc., for files as received.
• Maintain a registry of Priority Access files.
• Produce client/tenant-related letters.
• Process online applications for eligibility.
• Provide backup for Switchboard/Receptionist duties as required.
• Complete service tickets
• Other assigned duties.

What We Offer

• Salary: $21.45 hourly (CL 13)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health, dental, life insurance, and pension
• Paid vacation, holidays, sick time and additional leaves
• Professional development and career growth opportunities
• Employee and Family Assistance Program

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.