Application & Systems Operations Delivery Lead

Nutrien Ag Solutions; Calgary; Presencial; CAD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

Tuition assistance

Retirement with matching

Paid time off

Descripción de la vacante

Nutrien Ag Solutions is seeking a Solution Analyst to lead applications, systems and database operations, ensuring stability, performance, and reliable service delivery across ERP platforms. You will coordinate with MSPs and vendors, drive incident resolution, and contribute to continuous improvement in a multi-vendor environment.

The role emphasizes coordination, change management, and governance, with a strong focus on delivering quality outcomes and maintaining compliant delivery practices.

Formación

• Bachelor's degree in information technology, CS, or equivalent experience.
• 6+ years supporting enterprise applications or ERP platforms.
• Strong analytical and troubleshooting skills across application, database, and integration layers.
• Experience working with managed service providers and multi-vendor environments.
• Familiarity with ITIL processes (Incident, Problem, Change) with exposure to service delivery practices.
• Experience with audit controls, evidence preparation, and compliance frameworks considered an asset.

Responsabilidades

• Provide advanced Tier 2/3 support for assigned enterprise applications and platforms, including Oracle EBS, SAP ECC, Mainframe, HANA Unify, and related foundational systems.
• Troubleshoot complex functional and technical issues, collaborating with Infrastructure and Applications teams to drive timely resolution and support successful service delivery outcomes.
• Monitor system performance, assist with root-cause analysis, and help prevent recurring incidents through proactive operational and delivery practices.
• Support database related operational activities, including reviewing database performance trends, assisting with query optimization troubleshooting, validating impacts of patches or deployments on database components, and collaborating with DBAs to ensure a healthy and resilient data environment.
• Support day-to-day operational activities including job monitoring, patch coordination, scheduled maintenance preparation, and system health checks, ensuring seamless service delivery.
• Play an active role in coordinating work with managed service providers by monitoring progress, validating deliverables, and ensuring adherence to operational and delivery focused processes.
• Participate in change, incident, and problem management processes by preparing documentation, updating tickets, contributing insights, and supporting delivery of operational commitments.
• Contribute to release management activities such as validating deployment plans, performing smoke testing, and supporting cutover activities to ensure smooth and predictable delivery cycles.
• Ensure change requests include proper documentation, test evidence, and risk assessment to support quality and reliable delivery.
• Assist with evidence collection, ITGC/SOX control execution support, and preparation for internal or external audits.
• Document operational procedures and help maintain compliance with governance frameworks that support trusted and compliant service delivery.
• Identify opportunities to streamline processes, enhance delivery workflows, and improve system stability.
• Support small-to-medium enhancement initiatives and participate in cross-functional efforts aimed at improving delivery efficiency and operational effectiveness.
• Act as a point of contact for functional teams to gather requirements, understand issues, and provide updates that support transparent service delivery.
• Support communication between applications, infrastructure, and vendor teams to ensure clarity, alignment, and consistent delivery of expected services.

Conocimientos

Analytical thinking

Troubleshooting

ERP/application support

Vendor management

ITIL processes

Database experience

Educación

Bachelor's degree in Information Technology or CS

Herramientas

Oracle EBS

SAP ECC

Mainframe

HANA Unify

Descripción del empleo

Career Opportunities: Application & Systems Operations Delivery Lead (35205)

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Job Summary

The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise application platforms. This role provides advanced technical and functional support, coordinates with managed service partners, assists with incident and problem resolution, and contributes to continuous improvement across multiple ERP and application landscapes.

What You'll Do:

Application, Platform, Database & Service Delivery Support

• Provide advanced Tier 2/3 support for assigned enterprise applications and platforms, including Oracle EBS, SAP ECC, Mainframe, HANA Unify, and related foundational systems
• Troubleshoot complex functional and technical issues, collaborating with Infrastructure and Applications teams to drive timely resolution and support successful service delivery outcomes
• Monitor system performance, assist with root-cause analysis, and help prevent recurring incidents through proactive operational and delivery practices
• Support database related operational activities, including reviewing database performance trends, assisting with query optimization troubleshooting, validating impacts of patches or deployments on database components, and collaborating with DBAs to ensure a healthy and resilient data environment

Service Operations, Coordination & Delivery Execution

• Support day-to-day operational activities including job monitoring, patch coordination, scheduled maintenance preparation, and system health checks, ensuring seamless service delivery
• Play an active role in coordinating work with managed service providers by monitoring progress, validating deliverables, and ensuring adherence to operational and delivery focused processes
• Participate in change, incident, and problem management processes by preparing documentation, updating tickets, contributing insights, and supporting delivery of operational commitments

Release, Change, Deployment & Delivery Support

• Contribute to release management activities such as validating deployment plans, performing smoke testing, and supporting cutover activities to ensure smooth and predictable delivery cycles
• Ensure change requests include proper documentation, test evidence, and risk assessment to support quality and reliable delivery

Audit, Compliance & Delivery Governance

• Assist with evidence collection, ITGC/SOX control execution support, and preparation for internal or external audits
• Document operational procedures and help maintain compliance with governance frameworks that support trusted and compliant service delivery

Continuous Improvement & Service Delivery Enhancement

• Identify opportunities to streamline processes, enhance delivery workflows, and improve system stability
• Support small-to-medium enhancement initiatives and participate in cross-functional efforts aimed at improving delivery efficiency and operational effectiveness

Stakeholder Engagement & Delivery Alignment

• Act as a point of contact for functional teams to gather requirements, understand issues, and provide updates that support transparent service delivery
• Support communication between applications, infrastructure, and vendor teams to ensure clarity, alignment, and consistent delivery of expected services

What You'll Bring:

• Bachelor's degree in information technology, Computer Science, or equivalent experience
• 6+ years supporting enterprise applications or ERP platforms
• Strong analytical and troubleshooting skills across application, database, and integration layers
• Experience working with managed service providers and multi-vendor environments
• Familiarity with ITIL processes (Incident, Problem, Change) with exposure to service delivery practices
• Experience with audit controls, evidence preparation, and compliance frameworks considered an asset

What You'll Get:

• Purpose-Driven Work –Make an impact as part of a global team feedingthe future and support farmerslocally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching foryour future
• Grow Your Career – Tuition assistancefor future education and ongoing learning and training opportunities for career advancement pathwaysacross the organization
• Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture – Guided by our core valueswe put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.Applicants must meet minimum age requirements, as permitted by law.

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please submit a request through our Contact Us form or call 1-800-667-0403 in Canada and 1-800-667-3930 in the US to let us know the nature of your request and your contact information.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien