Application Support Specialist (Salesforce QA)

Canadian Cancer Society; Toronto; Hybrid; CAD 56,000 - 84,000; Full time

Job summary

A leading non-profit organization is seeking an Application Support Specialist (Salesforce QA) to provide high-level technical support for business applications. This role focuses on ensuring optimal performance of Salesforce and related systems. Ideal candidates will have experience supporting Salesforce applications, proficiency in SQL, and be strong communicators. This is a hybrid work role with a competitive salary offered.

Benefits

Competitive salary

Health insurance

Paid parental leave

Paid sick time

Qualifications

• Bachelor's degree in IT, Computer Science or equivalent experience.
• Demonstrated experience supporting Salesforce applications.
• Proficiency in SQL for data analysis.
• Experience in Salesforce QA processes.
• Familiarity with integration tools.
• Bilingual English and French is an asset.

Responsibilities

• Support the maintenance and development of the Salesforce platform.
• Conduct quality assurance with development teams.
• Create and maintain technical documentation.
• Provide training sessions for end users.
• Monitor application performance and address issues.
• Act as a Subject Matter Expert for projects.

Skills

Salesforce applications support

SQL proficiency

Salesforce QA processes

Analytical skills

Communication skills

API testing tools

Customer service skills

Education

Bachelor's degree in information technology or Computer Science

Tools

SQL

Salesforce

Postman

Jira

Azure DevOps

Job description

Job Title: Application Support Specialist (Salesforce QA)

Location: Any CCS Office (Toronto, Vancouver, Montréal, Victoria, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton, or Québec City). Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us

Work Model: Hybrid Work Model | Contract Full-time

Salary Band: 5 (56,000$ - $84,000 CAD)

This is a contract role, Full-Time.

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors, and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly, we encourage applications from equity-deserving groups such as members of the BIPOC and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together, we unite and inspire all Canadians to change the future of cancer.

JOB OVERVIEW

Are you interested in making an impact on the lives of Canadians living with cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Do you enjoy flexibility in where you perform your work?

Help us develop and enhance solutions that support our finance team.

Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and related software.

WHAT YOU’LL BE DOING:

• Support the maintenance and development of the Salesforce platform and other third-party software applications.
• Actively contribute to projects and assist in developing new solutions and optimizing processes.
• Quality Assurance: Collaborate with development teams to conduct testing, identify bugs, and ensure that fixes and new features meet quality standards.
• Documentation: Create and maintain technical documentation, support procedures, FAQs, and knowledge base articles.
• Training and User Support: Provide training sessions and resources to end users to enhance their understanding and proficiency in using applications.
• Assist in identifying, evaluating, and recommending potential software applications, tools, or hardware solutions.
• Monitoring and Alerts: Monitor application performance and system alerts to proactively address potential issues.
• Follow best practices regarding system maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
• Provide technical support to resolve issues with Salesforce, application integrations, and related tools or plug-ins. Liaise and coordinate with DAS teams, relevant technology staff, stakeholders, and vendors as necessary.
• Support projects as a Subject Matter Expert (SME) and technical resource.
• Support other Salesforce roles, including administrators, analysts, and data specialists, as required.
• Use Ticketing System to contribute to a knowledge base for issue resolution; create and maintain design and process documentation.
• Contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring all staff feel represented and heard regardless of gender, age, religion, ethnicity, nationality, or race.

QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Demonstrated experience supporting and administering Salesforce applications.
• Proficiency in SQL for data analysis and query building.
• Experience in Salesforce QA processes, including test planning and execution.
• Familiarity with integration tools and middleware technologies.
• Strong analytical skills with a solution-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with API testing tools such as Postman.
• Knowledge of service management practices (e.g., ITIL framework).
• Familiarity with ticketing systems like Jira or Azure DevOps.
• Good interpersonal and customer service skills.
• Bilingual (English and French) is considered an asset due to the nationwide scope of the organization.

WHAT YOU CAN EXPECT FROM US:

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families, and communities. We are committed to building an inclusive community for our employees and value diverse skills. CCS fosters a culture that is inspiring, supportive, and aligned with our core values: COURAGEOUS, UNITED, CARING, RIGOROUS.

In return for your skills and dedication, we offer a competitive salary, excellent benefits including paid parental leave, paid sick time, health insurance, and a rewarding employment experience where your contributions truly matter.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter, and salary expectations.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified candidates. Accommodation will be provided upon request throughout the recruitment process, in accordance with applicable laws. Please note, employees are not permitted to smoke in or around CCS premises or while conducting CCS business.

Privacy Disclosure: We collect your personal information to evaluate your candidacy, contact you, and generate recruitment reports. If selected, your information will be used for pre-employment checks and added to your employee file. Your data may be shared with third parties for recruitment purposes or legal compliance. You can access, correct, or withdraw your consent by contacting [e-mail] or through the ADP system. More details are available at cancer.ca/privacy.

CONNECT WITH US: LinkedIn | Facebook | YouTube

LI-VL1

LI-HYBRID