Application Support Specialist (Salesforce QA)

Canadian Cancer Society; Montreal; Hybrid; CAD 56,000 - 84,000; Full time

Job summary

A prominent non-profit organization in Canada is seeking an Entry-Level Application Support Specialist to provide technical support for business applications such as Salesforce. The role involves maintenance, project collaboration, and quality assurance processes. Applicants should have a degree in IT or a related field and experience with Salesforce. The organization offers a hybrid working model and a competitive salary range of CA$56,000 to CA$84,000 annually.

Benefits

Health insurance

Paid parental leave

Paid family sick time

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience supporting Salesforce applications.
• Proficiency in SQL for data analysis.

Responsibilities

• Support Salesforce platform maintenance and development.
• Collaborate with teams for testing and bug fixing.
• Create technical documentation and training resources.

Skills

Salesforce administration

SQL proficiency

API testing

Analytical skills

Bilingual (English and French)

Education

Bachelor's degree in IT or related field

Tools

Salesforce

Postman

Jira

Azure DevOps

Job description

4 days ago Be among the first 25 applicants

Canadian Cancer Society provided pay range

This range is provided by Canadian Cancer Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$56,000.00 / yr - CA$84,000.00 / yr

Job Title : Application Support Specialist (Salesforce QA)

Location : Any CCS Office (Toronto, Vancouver, Montréal, Victoria, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton, or Québec City). Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us

Work Model : Hybrid Work Model | Contract Full-time

Salary Band : 5 (CA$56,000 - CA$84,000)

This is a contract role, Full-Time.

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors, and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

Job Overview

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us develop and enhance the solutions that support our finance team.

Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.

What You’ll Be Doing

• Support the maintenance and development of the Salesforce platform and other third-party software applications.
• Actively contribute to projects and assist in developing new solutions and optimizing processes.
• Collaborate with development teams to conduct testing, identify bugs, and ensure that fixes and new features meet quality standards.
• Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
• Provide training sessions and resources to end users to enhance their understanding and proficiency in using applications.
• Assist in identifying, evaluating, and recommending potential software applications, tools, or hardware solutions.
• Monitor application performance and system alerts to proactively address potential issues.
• Follow best practices regarding system maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
• Provide technical support to resolve issues with Salesforce, application integrations, and related tools or plug-ins. Liaise and coordinate with DAS teams, relevant technology staff, stakeholders, and vendors as necessary.
• Support projects as a Subject Matter Expert (SME) and technical resource.
• Assist other Salesforce roles, including administrators, analysts, and data specialists, as required.
• Use ticketing systems to contribute to a knowledge base for issue resolution; create and maintain design and process documentation.
• Contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring all staff feel represented and heard regardless of gender, age, religion, ethnicity, nationality, or race.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Demonstrated experience supporting and administering Salesforce applications.
• Proficiency in SQL for data analysis and query building.
• Experience in Salesforce QA processes, including test planning and execution.
• Familiarity with integration tools and middleware technologies.
• Strong analytical skills with a solution-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with API testing tools such as Postman.
• Knowledge of service management practices (e.g., ITIL framework).
• Familiarity with ticketing systems like Jira or Azure DevOps.
• Good interpersonal and communication skills with a strong focus on customer service.
• Bilingual (English and French) would be considered an asset due to the nationwide scope of the organization.

What You Can Expect From Us

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families, and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive, and exemplifies our core values:

COURAGEOUS UNITED CARING RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that includes a competitive salary, excellent benefits such as paid parental leave, paid family sick time, health insurance, and opportunities for meaningful contributions every day.

How To Apply

Qualified candidates are invited to submit their resume, cover letter, and salary expectations.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Other Information

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the provincial Accessibility Act, accommodations will be provided as requested throughout the recruitment process. We aim to make the interview process a positive experience for you!

Please note that to promote healthy lifestyles, employees are not permitted to smoke in or around CCS premises or while conducting CCS business.

Privacy Disclosure

We collect your personal information to evaluate your candidacy, contact you, and generate recruitment reports. If selected, this information will be used for pre-employment checks and added to your employee file. We may share your information with third parties as necessary. You can exercise your rights regarding your data by contacting [e-mail]. For more details, visit cancer.ca/privacy.

Connect With Us

LinkedIn | Facebook | YouTube

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology

Industries: Non-profit Organizations

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