Application Support Specialist - Planning, Permitting and Licensing

City Of Hamilton; Hamilton; On-site; CAD 92,000 - 117,000; Full time

Job summary

The City Of Hamilton is seeking an Application Support Specialist in Planning, Permitting and Licensing. This pivotal role involves managing system architecture and integrations of the Computronix POSSE platform, ensuring performance and stability while adhering to ITIL standards. Ideal candidates will possess deep expertise in system administration while supporting city technology initiatives.

Qualifications

• Deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting.
• Responsible for managing and supporting the technical architecture of Permitting and Licensing software.

Responsibilities

• Manage and support the technical architecture and integration of the Permitting and Licensing software.
• Ensure the stability, scalability, and performance of the Computronix POSSE platform.

Skills

System administration

Configuration

Integrations

ITIL frameworks

Troubleshooting

Job description

Application Support Specialist - Planning, Permitting and Licensing

Join to apply for the Application Support Specialist - Planning, Permitting and Licensing role at City Of Hamilton

Application Support Specialist - Planning, Permitting and Licensing

Join to apply for the Application Support Specialist - Planning, Permitting and Licensing role at City Of Hamilton

This range is provided by City Of Hamilton. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$92,969.24/yr - CA$116,214.28/yr

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications, the Application Support Specialist – Planning, Permitting and Licensing is responsible for managing and supporting the technical architecture, integrations, and overall system functionality of the Permitting and Licensing software.

Through project and operational activities, this role requires deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting across multiple support levels. The successful candidate will ensure the stability, scalability, and performance of the Computronix POSSE platform while contributing to the City’s technology and divisional roadmaps.

This position has regular access to confidential City data.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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