Application Support Specialist (Business Application Support Officer)

Mammoet; Puslinch; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading infrastructure support company in Puslinch, ON, is seeking a Business Application Support Analyst. You will be responsible for troubleshooting applications, assisting users, and collaborating with IT teams. The ideal candidate has a Bachelor's degree in Computer Science and proven application support experience. This role offers flexible work options and comprehensive benefits.

Benefits

Flexible Work Schedule

Health and Dental Benefits

GRSP match

Company sponsored events

Paid vacation

Employee Assistance Program (EAP)

Educational Reimbursements

Casual dress

Qualifications

• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.

Responsibilities

• Provide second-level support for business applications.
• Assist users with application-related queries and provide training.
• Perform regular maintenance and updates on business applications.

Skills

Technical support

Application troubleshooting

Documentation creation

User training

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

SAP

CRM

Office 365

SharePoint

Teams

TOPdesk

Job description

Summary

Business Application Support Analyst — Working at Puslinch, ON.

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

What You’ll Be Doing

• Application Support: Provide second-level support for business applications. Troubleshoot and resolve application-related issues. Escalate complex issues to higher-level support and/or suppliers when necessary.
• User Assistance: Assist users with application-related queries and provide training as needed. Develop user guides and documentation for applications.
• System Maintenance and Monitoring: Perform regular maintenance and updates on business applications. Monitor application performance and ensure system stability.
• Collaboration: Work closely with IT teams, developers, and business units to implement and improve applications. Participate in project teams to deliver new applications or enhancements.
• Documentation and Reporting: Maintain accurate records of support requests and resolutions. Generate reports on application performance and support activities.
• Continuous Improvement: Identify opportunities for process improvements and application optimizations. Stay up-to-date with industry trends and best practices.

What You’ll Need

• Bachelor\'s degree in Computer Science, Information Technology, or related field, or experience in a related field.
• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to support.

Preferred Skills

• Knowledge of specific business applications relevant to the organization.
• SAP / CRM / Office 365 / SharePoint / Teams
• Understanding of ITIL/ISM or other IT service management frameworks.
• Experience in utilizing ticketing systems (TOPdesk or other similar).

What You’ll Get

• Flexible Work Schedule (Hybrid)
• Health and Dental Benefits
• GRSP match
• Company sponsored events
• Paid vacation
• Employee Assistance Program (EAP)
• Educational Reimbursements
• Casual dress

Want to Know More?

If you're a dynamic individual driven by results and dedicated to achieving operational excellence, we invite you to apply for the Business Support Application Analyst position at Mammoet Canada Eastern Ltd. Take a look at mammoet.com

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, accommodation will be provided to candidates with disabilities during the recruitment and selection process. If you are invited to participate in the process and require an accommodation, please let us know in advance.

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