Application Support Specialist (Accounting experience)

MNP; Waterloo; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to join their client-focused team. This role is pivotal in assisting internal users with accounting technologies, primarily supporting French-speaking team members. The ideal candidate will possess a strong foundation in full-cycle accounting and a passion for technology, ensuring effective communication and problem-solving. Join a company that values diversity and offers a range of benefits, fostering a culture that balances work and life while promoting professional development. This is a fantastic opportunity to make a meaningful impact in a dynamic environment.

Benefits

Competitive pay

Vacation days

Personal days

Pension plans

Savings options

Bonuses

Mental health resources

Professional development

Social events

Qualifications

• 2+ years of full-cycle accounting experience required.
• Fluency in French with strong communication skills is essential.

Responsibilities

• Assist users with applications for bookkeeping and tax preparation.
• Identify and troubleshoot application problems related to accounting software.

Skills

Full-cycle accounting experience

Fluent in French

Communication skills

Experience with accounting software

Customer service commitment

Education

Post-secondary education in accounting

Tools

QuickBooks

Sage

Xero

AgExpert

CaseWare

CaseView

Job description

Application Support Specialist (Accounting experience)

Join to apply for the Application Support Specialist (Accounting experience) role at MNP.

Make an impact on our client-focused teams as an Applicant Support Specialist. This diverse team of specialists works as trusted advisors to support and utilize MNP’s accounting technologies, primarily assisting French-speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax, and business advisory firm in Canada. Entrepreneurial at our core, our talented team members turn obstacles into opportunities and are transforming mid-market business practices.

Responsibilities

• Assist internal users with applications for working papers, bookkeeping (desktop and cloud), tax preparation, and custom templates for financial statements.
• Assess requests and identify root causes of issues.
• Understand application functionality from a user perspective, especially for accounting products used in file preparation and client deliverables.
• Develop an understanding of all components of MNP’s CaseWare templates.
• Identify and troubleshoot application problems, leveraging accounting and technology knowledge, and communicate issues to the development team.
• Escalate inquiries promptly to appropriate teams for fixes or clarifications.
• Coordinate with third-party vendors when necessary.
• Document solutions and workarounds in the knowledge base.
• Build trust with users by demonstrating expertise and professionalism.
• Gain a thorough understanding of MNP’s services, industries, and business environment.
• Contribute ideas to improve work processes.

Skills and Experience

• Post-secondary education in accounting or at least 2 years of full-cycle accounting experience.
• Fluent in French (oral and written) with excellent communication skills.
• Experience with accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare, or CaseView.
• Experience in public accounting is an asset.
• Passion for technology and commitment to superior customer service.

Benefits and Culture

At MNP, we offer customized rewards supporting our culture and work-life balance, including competitive pay, vacation, personal days, pension plans, savings options, bonuses, benefits, mental health resources, professional development, and social events.

Diversity and Inclusion

We value diversity and encourage applications from all backgrounds, including individuals with disabilities.