Application Support Specialist (Accounting experience)

MNP; Trois-Rivières; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking firm as an Applicant Support Specialist, where your passion for technology and customer service will shine. In this role, you will support internal users by leveraging your accounting knowledge and expertise in various applications. You will help troubleshoot issues, document solutions, and contribute to enhancing processes within a diverse and inclusive team. With a strong focus on employee well-being, this organization offers generous rewards, professional development opportunities, and a vibrant culture that celebrates diversity. If you're ready to make a meaningful impact, this is the perfect opportunity for you.

Benefits

Generous base pay

Vacation time

4 paid personal days

Group pension plan with 4% matching

Voluntary savings products

Bonus programs

Flexible benefits

Mental health resources

Professional development assistance

Firm sponsored social events

Qualifications

• Post secondary education in accounting or 2 years in full cycle accounting.
• Fluency in French and strong communication skills required.

Responsibilities

• Assist internal users with accounting applications and troubleshoot issues.
• Document resolutions and improve work processes.

Skills

Fluent in French

Accounting knowledge

Customer service

Problem-solving

Communication skills

Education

Post secondary education in accounting

Tools

QuickBooks

Sage

Xero

AgExpert

CaseWare

CaseView

Job description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

1. Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements.
2. Assess requests and determine root cause of issues.
3. Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables.
4. Develop an understanding of all components of MNP’s CaseWare templates.
5. Identify and troubleshoot application problems leveraging your accounting and technology knowledge and communicate those to the development team.
6. Escalate inquiries in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification.
7. Contact third party vendors when appropriate to request more assistance or report issues with functionality.
8. Document resolutions and workarounds in the knowledge base.
9. Build trust with internal users by regularly demonstrating a high level of expertise and professionalism.
10. Develop a thorough understanding of MNP’s services, businesses, and industry.
11. Contribute to the development of new ideas and approaches to improve work processes.

Skills And Experience

1. Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role.
2. Fluent in French (oral and written) with excellent communication skills.
3. Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView.
4. Experience working in public accounting is considered an asset.
5. A passion for technology and desire to provide superior customer service.

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!