Application Support Specialist (Accounting experience)

MNP; Laval; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a dynamic and innovative team as an Application Support Specialist, where your accounting expertise and passion for technology will help internal users navigate accounting software effectively. This role offers the chance to make a significant impact within a leading national firm that values diversity and encourages personal growth. You will assist users with various applications, troubleshoot issues, and contribute to improving work processes. Enjoy a supportive work environment that prioritizes work-life balance and offers generous benefits. If you're ready to turn challenges into opportunities, this position is perfect for you.

Benefits

Generous pay

Vacation days

Pension plan with matching

Flexible benefits

Mental health resources

Professional development

Casual environment

Social events

Qualifications

• 2+ years of experience in full-cycle accounting.
• Fluent in French with excellent communication skills.
• Passion for technology and customer service.

Responsibilities

• Assist internal users with accounting applications and troubleshoot issues.
• Document resolutions and build trust with users.
• Contribute to process improvements and develop new ideas.

Skills

Full-cycle accounting

Fluent in French

QuickBooks

Sage

Xero

AgExpert

CaseWare

CaseView

Customer service

Education

Post-secondary education in accounting

Tools

CaseWare

QuickBooks

Sage

Xero

Job description

Application Support Specialist (Accounting experience)

Join to apply for the Application Support Specialist (Accounting experience) role at MNP.

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit only one application to be considered for this opportunity. Thank you.

Inspirational, innovative, and entrepreneurial — this is how we describe our empowered teams. Combine your passion with purpose and join a culture that thrives in the face of change.

Make an impact on our client-focused teams as an Applicant Support Specialist. This diverse team of specialists works as trusted advisors to support and utilize MNP’s accounting technologies, primarily assisting French-speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax, and business advisory firm in Canada. Entrepreneurial at our core, our talented team members turn obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in-house custom templates for financial statements.
• Assess requests and determine the root cause of issues.
• Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables.
• Develop an understanding of all components of MNP’s CaseWare templates.
• Identify and troubleshoot application problems leveraging your accounting and technology knowledge, and communicate those to the development team.
• Escalate inquiries in a timely manner to the development team for fixes or to internal subject matter experts for issues requiring clarification.
• Contact third-party vendors when appropriate to request assistance or report functionality issues.
• Document resolutions and workarounds in the knowledge base.
• Build trust with internal users by demonstrating a high level of expertise and professionalism.
• Develop a thorough understanding of MNP’s services, businesses, and industry.
• Contribute to the development of new ideas and approaches to improve work processes.

Skills and Experience

• Post-secondary education in accounting or at least 2 years of experience in a full-cycle accounting role.
• Fluent in French (oral and written) with excellent communication skills.
• Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare, or CaseView.
• Experience working in public accounting is considered an asset.
• A passion for technology and a desire to provide superior customer service.

MyRewards@MNP

With a focus on high-potential earnings, MNP offers customized rewards supporting our culture and work-life balance. Benefits include generous pay, vacation, personal days, pension plan with matching, savings products, bonuses, flexible benefits, mental health resources, perks, professional development, a casual environment, social events, and more.

Diversity@MNP

We embrace diversity and celebrate our differences. We believe each team member’s unique gifts strengthen our business. We encourage people with disabilities to apply.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Accounting