Application Support Engineer

ZipRecruiter; Warwick; On-site; CAD 32,000; Full time

Job summary

Une société dynamique recherche un Application Support Engineer pour garantir un fonctionnement fluide de ses applications. Le candidat idéal possédera une solide expérience en support technique et en développement d'applications. Ce poste offre des perspectives d'évolution vers un consultant PLM et nécessite des qualifications en informatique. L'opportunité d'intégrer une équipe technique professionnelle est également un atout majeur pour les candidats.

Benefits

5* Training

Opportunity to work with a highly professional and technical team

Pension

Paid Holidays

Qualifications

• Expérience dans l'industrie manufacturière.
• Expérience extensive en support technique.
• Capacité à travailler de manière autonome.

Responsibilities

• Fournir un support technique et résoudre les problèmes d'application.
• Collaborer avec des équipes transversales.
• Maintenir la documentation technique.

Skills

Troubleshooting

IT expertise

Application support

Analytical skills

Communication

Education

Bachelor's degree in software engineering, computer science, or similar

Tools

Oracle

SQL

Java

JavaScript

C++

Python

Job description

Job Description

Company Description

We are currently seeking a highly skilled and motivated Application Support Engineer, to join

our dynamic team at PLM Central Ltd. As an Application Support Engineer, you will play a

crucial role in ensuring the smooth operation and efficient functioning of our applications by

providing technical assistance to our clients and internal stakeholders

Required Qualifications and Skills:

• Experience in the manufacturing industry
• Extensive experience in providing application support and technical support in a fast-paced environment
• Excellent troubleshooting skills and resolving technical issues in a timely manner
• Proficient in IT expertise
• Strong communication skills to interact with clients and team members
• Strong knowledge of application development and support strategies
• Analytical skills to identify and solve problems
• Familiarity with Oracle or SQL or any other relational databases

Optional Qualifications and Skills:

• A bachelor's degree in software engineering, computer science, information systems, computer engineering, or similar
• Good knowledge of programming , such as Java, JavaScript, C++ and Python
• Experience with CAD, PLM, ERP, ALM technologies is a plus
• Experience with cloud-based technologies and platforms could be beneficial

*Future growth prospect to become a PLM consultant

Responsibilities:

• Provide technical support and troubleshoot application-related issues reported by clients and end-users.
• Collaborate with cross-functional teams to resolve complex problems and ensure timely issue resolution.
• Conduct a thorough analysis of the reported issues and develop appropriate solutions or work arounds.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Assist in application deployments and configuration management.
• Confidently manage code migration, document configuration changes, and performance monitoring.
• Proactively monitor application performance and identify potential areas for improvement.
• Collaborate with the development team to identify and address recurring issues and provide feedback for product enhancements
• Working independently after initial training

Soft Skills:

• Keen to learn new technology
• Enthusiastic & Motivated
• Innovative and forward-thinking
• Ability to work independently, plan, organised and deliver projects
• Willingness to succeed
• You need to be able to work in a fast-paced environment
• Clear telephone skills

* Applicants must hold British citizenship to be considered for this position

Benefits:

• 5* Training
• Opportunity to work with a highly professional and technical team
• Pension
• Paid Holidays

Remuneration: £32k+ per annum or depending on experience

Location: Ideally office based - other options can be considered

9am to 5:30pm

Email: [e-mail]

Job Type: Full-time