Application Support & Automation Analyst (Fixed-Term)

Hitachi Rail; Toronto; On-site; CAD 84,000 - 127,000; Full time

Benefits offered by this job

Health, dental, vision plans – company

Retirement Savings Plan with company 3

Three weeks vacation

Life and accident Insurance

Worklife programs and training

Job summary

Hitachi Rail is seeking an Application Support and Automation Analyst in Toronto to deliver Tier 2/3 support and lead automation initiatives across enterprise engineering platforms. You will hands-on develop Python automation, implement DXL and Polarion customizations, and oversee sprint planning and delivery with strong Jira/JSM administration.

The role requires 5+ years in relevant fields, a technical engineering degree, and expertise in Python, Groovy, DXL, Bash, and SQL, plus Agile delivery

Qualifications

• 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.
• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.
• Hands-on experience with Jira and Jira Service Management administration and customization.
• Practical experience with Jenkins pipeline configuration and troubleshooting.
• Experience with IBM DOORS and Siemens Polarion support and customization.
• Working knowledge of SQL and database operations for operational reporting.
• Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.

Responsibilities

• Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application).
• Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.
• Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.
• Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.
• Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.
• Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.
• Troubleshoot and maintain Jenkins CI/CD pipelines.
• Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management.
• Conduct code reviews for all automation deliverables before production deployment.
• Document procedures, scripts, and configurations.

Skills

Python

Groovy

DXL

Bash

C# basics

REST APIs

Jira administration

Jenkins pipelines

Agile delivery

SQL basics

Education

Engineering/CS/IT degree

Tools

Jira

Jira Service Management

Jenkins

IBM DOORS

Siemens Polarion

SQL

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands‑on technical work, including Python-based automation, DXL audit scripting, platform customization through Jenkins pipelines, and REST API-driven audits and reporting, with delivery leadership responsibilities such as sprint planning, task estimation, code review, and resource coordination. They independently manage the full lifecycle of automation initiatives while maintaining service quality and SLA compliance.

Key Responsibilities

• Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application).
• Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.
• Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.
• Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.
• Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.
• Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.
• Troubleshoot and maintain Jenkins CI/CD pipelines.
• Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management.
• Conduct code reviews for all automation deliverables before production deployment.
• Document procedures, scripts, and configurations.

Key Requirements

• 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.
• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.
• Hands‑on experience with Jira and Jira Service Management administration and customization.
• Practical experience with Jenkins pipeline configuration and troubleshooting.
• Experience with IBM DOORS and Siemens Polarion support and customization.
• Working knowledge of SQL and database operations for operational reporting.
• Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.

Preferred Skills And Experience

• ITIL, PMP, or Atlassian certifications are considered an asset.
• Advanced DXL scripting for IBM DOORS audits and workflow automation.
• Experience with Polarion ALM customization using Python and Jenkins in an enterprise environment.
• Agile or ITSM certifications (e.g., Scrum Master, SAFe, ITIL v4).
• Experience managing resources across distributed or global teams.
• Experience with scripting and automation using Bash, Python, Groovy, DXL (DOORS), or similar technologies.
• Experience and knowledge of Platform Engineering.
• Experience in a similar role within a fast‑paced, collaborative environment.
• Strong communication and collaboration skills.

Base Salary Range : $84,000 - $127,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Benefits

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company match
• Company paid holidays - 3 weeks of vacation
• Company provided Life and accident Insurance, LTD
• Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Equal Opportunity

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.