Application Support Analyst (Order to Cash function)

WESTFRASER; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading diversified wood products company is seeking an Application Support Analyst in Vancouver, BC. This role involves supporting ERP applications, monitoring transaction processing, and collaborating with cross-functional teams to enhance business processes. Candidates should have a Bachelor’s degree and 3-5 years of experience in ERP environments. Competitive salary range is $80,000 - $110,000 with comprehensive benefits, in an inclusive culture.

Benefits

Competitive base salary

Annual bonus opportunity

Comprehensive benefits package

Qualifications

• 3-5 years of experience supporting ERP applications.
• Prior experience in a manufacturing or supply chain environment is an asset.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and support daily transaction processing.
• Respond to issues reported by users by troubleshooting.
• Support application enhancements and business process improvements.

Skills

ERP applications support

JDE EnterpriseOne

Oracle Transportation Management

Order to cash processes

Problem-solving skills

Communication skills

Teamwork

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Business Administration

Job description

Overview

Application Support Analyst (Order to Cash function)

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. The corporate IT department is currently recruiting for an Application Support Analyst for the Order to Cash function. This position can be based in one of the following locations: Vancouver, BC or Memphis, TN (US applicants please apply to the US posting).

Responsibilities

• Monitor and support daily transaction processing.
• Respond to issues reported by users by troubleshooting and achieving resolution.
• Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures.
• Support application enhancements and business process improvements by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
• Maintain existing knowledge base articles and document new ones to ensure timely issue resolution.
• Provide new hire training for end users and ongoing training for new application functionality and best practices.
• Support projects to enhance and optimize applications, implement applications at additional business units, and integrate new applications to achieve business outcomes.
• Create test plans and execute functional testing of new features, bug fixes, or other application updates.
• Lead User Acceptance Testing of new features, bug fixes, or other application updates.
• Participate in disaster recovery and business continuity testing.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3-5 years of experience supporting ERP applications.
• Strong knowledge and hands-on experience with JDE EnterpriseOne, including version 9.2, and Oracle Transportation Management.
• Working knowledge of order to cash processes including order entry, fulfillment, shipping, invoicing, and collections.
• Prior experience in a manufacturing or supply chain environment is an asset.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to prioritize and manage work across multiple teams and projects.

What We Offer

• Competitive base salary with an annual bonus opportunity. The typical salary range for this position is $80,000 - $110,000, depending on location, education, and experience.
• Comprehensive benefits including medical, dental, vision coverage, pension and savings plans, life, disability, and accident insurance, vacation, paid holidays, and additional well-being benefits.

Workplace Location

Vancouver, BC - in office

Vancouver, nestled amidst captivating natural beauty, offers an enchanting experience to its visitors. The city is known for its mild climate and warm hospitality, with a vibrant cultural scene and diverse communities.

About Us

West Fraser is a diversified wood products company with over 50 facilities across Canada, the US, the UK, and Europe, promoting sustainable forest practices. We produce lumber, engineered wood products, pulp, newsprint, wood chips, and other residuals used in construction, repair, industrial applications, and more.

Diversity

We believe promoting diversity and inclusion is essential to our success. Our commitment is reflected in our core values and our efforts to foster an inclusive culture that values every individual’s background and perspective. Join us to help build a more diverse and inclusive community.

Sustainability

We are committed to sustainable forest management and adopting innovative technologies to create environmentally friendly building materials. Wood products are renewable, recyclable, and a sustainable choice for consumers prioritizing environmental responsibility.

Leadership through safety, profit, community responsibility, excellence in people, and strength in products.

Apply now to discover more about our opportunities. Only those selected for interviews will be contacted.

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