Application Support Analyst

TravelBrands; Toronto; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Vacation time 2 weeks

Medical and dental benefits

9 paid days (birthday, sick, personal,

RRSP contributions

Travel benefits for you and family

EAP for you and family

Job summary

HIS Canada Travel Inc., a division of the H.I.S. Group, is a leading Canadian travel company. We seek an application support specialist with a background in IT support and travel systems to troubleshoot issues, document processes, and collaborate with business units and vendors.

The role offers remote/hybrid work, 37.5 hours per week, and a benefits package including medical/dental and RRSP contributions. You will engage with executives and support ongoing implementations while providing

Qualifications

• Minimum 2 years in an application/support role.
• Minimum 2 years in a technical support role.
• College or University degree or certificate in Computer Science or equivalent in an IT related field.

Responsibilities

• Apply advanced subject matter knowledge to business issues as an SME for applications.
• Investigate and troubleshoot application problems; liaise with business, vendors and IT groups for timely resolution.
• Contribute to development of new ideas, methods and processes for supported business units.
• Provide guidance to Business Analysts and other IT staff.
• Support merge back / TTS emulators as needed.
• Review reports (test bookings, failed bookings, QA reports, etc.).
• Write and maintain application support documents.
• Occasional after-hours support during implementations.
• Some on-call support as required.
• All other duties as assigned by management.

Skills

Analytical thinking

Problem solving

Communication

Travel systems knowledge

Customer focus

High energy under pressure

Education

IT-related degree or certificate

Tools

Microsoft Office

Job description

• Apply advanced subject matter knowledge to business issues and is regarded as a subject matter expert of business’ application systems
• Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution
• Contribute to the development of new ideas, methods and processes for the supported business units
• Provide guidance to Business Analyst and other IT staff
• Provide support on merge back / TTS emulators
• Review different reports (test bookings, failed bookings, QA reports, etc.)
• Write and/or maintain application Support documents
• Occasional after-hours support (including evenings & weekends) during implementations
• Some on-call support as required
• All other duties as assigned by management

Specialized Knowledge, Skills, and Attributes Required to be Successful

• Minimum 2 years’ experience in an application support role
• Minimum 2 years’ experience in a technical support role
• College or University degree or certificate in Computer Science or equivalent in an IT related field
• Good knowledge of Microsoft Suite of products
• Strong conceptual, analytical, and problem-solving skills
• High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
• Sensitivity to and skilled in satisfying customer needs and concerns
• Excellent communications skills, both written and verbal (this will involve communicating with business staff, management and executive teams as well as vendors)
• Very good knowledge of travel systems

Working conditions

• Remote/Hybrid
• 37.5 hours per week

Crew Advantages

• 2 weeks of vacation
• Medical and dental benefits
• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
• Employer RRSP contribution program
• Awesome travel benefits for you, your friends, and your family
• Employee Assistance Program (EAP) for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to be part of the team?

We thank all applicants for their interest; only those selected for further consideration will be contacted.

We may use artificial intelligence (Al) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.