Application Support Analyst

Acrisure Re; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage in Toronto is seeking an Application Support Analyst to join its Projects & IT team. This role involves supporting back-office applications, engaging with stakeholders, and resolving technical issues. Candidates should have experience in IT support in the financial sector and a relevant bachelor's degree, along with strong communication skills.

Qualifications

• Experience in Projects, IT or Applications Support at a Financial Services organization.
• Excellent interpersonal and intrapersonal skills.
• Ability to effectively manage and engage stakeholders at all levels.

Responsibilities

• Act as a liaison with business and technology partners.
• Investigate and prioritize operational issues.
• Support users with application roll-out and training.

Skills

Interpersonal skills

Written and verbal communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Business Technology Management, Computer Science, or equivalent

Job description

Overview

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We are seeking an Application Support Analyst to join our Toronto-based Projects & IT team responsible for implementing and supporting all back-office applications and systems. Reporting to the SVP Projects, the successful candidate will engage with a broad range of stakeholders across the business and with external clients and software vendors to support our users, investigate and resolve issues, and contribute to the ongoing stable performance of our IT applications.

How you\'ll contribute

• Business partner - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients by being the user-facing production support contact.
• Production support - Investigate and define operational issues and prioritize based on severity, risk and / or strategic business needs. Use knowledge effectively to triage issues and take proactive steps to understand it deeper. Document issues and solutions as required and suggest any proactive steps that can help team in future and make support more effective. Provide training and guidance to users.
• Investigations - Providing investigation and second level support on user issues, technical issues, system / web site outages and escalating to the appropriate internal SMEs or software vendor support as required.
• Project delivery – Participate in the roll-out of new applications by assisting in the testing, onboarding new users, and preparing training materials.

Requirements

• Experience in Projects, IT or Applications Support at a Financial Services organization
• Bachelor\'s degree in Business Administration, Business Technology Management, Computer Science, or equivalent
• Excellent interpersonal and intrapersonal skills, with strong written and verbal communication abilities, including the capacity to simplify complex issues for diverse audiences
• Ability to effectively manage and engage stakeholders at all levels, fostering strong relationships and aligning expectations
• Knowledge of the (re)insurance industry is an asset

About Us

Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients\' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value. Acrisure London Wholesale capabilities cover all aspects of placement facilitation, namely open market, delegated authorities, MGAs and facultative reinsurance.

Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high quality insurance and risk management services and solutions. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace. Beyond growth, Acrisure\'s dedication to its highly unique business model, ownership structure and entrepreneurial culture, has put us on the envious path of being the largest, most successful privately held insurance brokerage in the industry.

Acrisure prides itself in achieving greatness through its people. We are a flat structure organisation that see the person behind the position. It\'s up to you to shape your career but we provide you with every tool that we can to help you get there.

We believe teams and solutions are made stronger through different perspectives, which is why we\'re committed to a culture of equality, diversity and inclusion.

At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organisation. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail\'s with resumes / CV\'s as they will not be accepted or credited.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Insurance

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