Application Support Analyst

Voyageur Aviation Corp.; North Bay; On-site; CAD 60,000 - 80,000; Full time

Job summary

Voyageur Aviation Corp. is seeking an Application Support Analyst to troubleshoot and resolve technical issues, ensuring optimal application performance. The ideal candidate will have a Computer Diploma or Degree, 5+ years of experience, and expertise in Microsoft 365 and Azure, contributing to IT solutions that enhance business operations.

Benefits

Comprehensive benefits program

Employer-paid health care

Employee Share Ownership Plan

Qualifications

• Minimum 5+ years related work experience in an Information Systems environment.
• Strong knowledge in automating workflows and repetitive tasks.
• Excellent working knowledge with current internet technologies.

Responsibilities

• Act as Tier II support for escalations from Support Analyst.
• Conduct application testing and provide database management support.
• Design and deploy new solutions to achieve specific business goals.

Skills

Problem-solving

Automation of workflows

Networking principles

Education

Computer related College Diploma or Degree

Tools

Microsoft 365 Suite

Azure

PowerBI

Dynamics 365

Job description

Unfamiliar with what we do? No worries, we've got you covered!

At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities. Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special:

• We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients.
• We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign.
• Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in aviation.
• Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.
• We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage.
• Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX: CHR).

Explore your next role:

As a key member of the Information Technology department, the Application Support Analyst is responsible for troubleshooting and resolving technical issues, ensuring that applications run smoothly and efficiently. This involves diagnosing problems, implementing solutions, and collaborating with business teams to enhance system performance.

Maintenance and Support of Company Software and Databases

• Act as Tier II support for escalations from Support Analyst
• Apply subject matter expertise by verifying design documents, and execute testing for new functionality
• Conduct application testing and provide database management support
• Upgrade and deploy key business applications (e.g., Dynamics 365, SQL, FOS, WinAir, Office 365)

Design and Implementation

• Work with business units to discuss their needs, whether it is the creation of a webpage for sales purposes, modification of an existing page to update information, or building additional functionality into our Intranet site to allow users to run custom reports
• Design and deploy new solutions to achieve specific business goals (e.g., API, PowerBI Reports, and workflows)
• Stay up to date with software and technology trends to serve needs that can vary widely
• Provide demos and application walkthroughs and training
• Align with IT resources to ensure high quality deliverables utilizing agile methodology for rapid delivery technology enablers

Your Distinctive Ingredients for Success:

• Computer related College Diploma or Degree is required
• Minimum 5+ years related work experience in an Information Systems environment with demonstrated problem-solving skills
• Experience in Microsoft 365 Suite (Core Applications, Teams, SharePoint and OneDrive)
• Experience with Azure
• Strong knowledge in automating workflows and repetitive tasks across multiple applications and services.
• Excellent working knowledge and experience with current internet technologies
• Basic knowledge of networking principles to help in diagnosing connectivity issues.

You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Location and other Key Details:

• You will work out of our North Bay head office.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Technology, Information and Media

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