Application Support Analyst

University of Lethbridge; Lethbridge; On-site; CAD 5,000 - 7,000; Full time

Job summary

An established industry player in higher education is seeking a versatile Application Support Analyst to join their dynamic IT Services team. This role is pivotal in ensuring the seamless operation of critical applications that support various university processes. The ideal candidate will possess a strong technical background, particularly in application management and troubleshooting, while demonstrating excellent communication and organizational skills. If you thrive in a collaborative environment and are eager to contribute to a vibrant academic community, this opportunity is perfect for you. Join a forward-thinking institution committed to personal and professional growth, and make a meaningful impact in the world of education.

Qualifications

• 2+ years of experience in application support and technical troubleshooting.
• Strong knowledge of databases, servers, and networking.

Responsibilities

• Support and maintain various applications across the University.
• Collaborate with departments and vendors to ensure application continuity.

Skills

Application Support

Technical Troubleshooting

Communication Skills

Organizational Skills

Interpersonal Skills

Education

Bachelor’s Degree in Computer Science

Tools

Windows Server

Database Management

Service Management Processes

Job description

It’s your time to shine!
Work where the world comes to create, discover and learn.

We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.

Reporting to the Manager, Campus Applications, the Application Support Analyst is a capable and versatile professional with a broad set of technical capabilities required to support various applications across the University. This position plays a key role by collaborating and coordinating with other department leads, external vendors, and the rest of the IT Services team to ensure these applications are properly supported, maintained, and enhanced. Numerous critical University processes rely on these applications, and therefore a high degree of planning, coordination and attention to detail is required to ensure business continuity.

This position is responsible for the application software, server configuration, web application management, security configuration, and vendor management. This role will frequently work with others responsible for databases, servers, networks, and integrations, making effective communication skills essential.

Position Qualifications

The ideal candidate will have the following qualifications:

• Bachelor’s Degree in Computer Science or equivalent.
• 2 or more years of related work experience.
• Experience with installing, configuring, and upgrading business applications.
• Proven knowledge in core technical competencies such as databases, servers, networking, data integrations, data reports & extracts, etc.
• Experience with using operating systems such as Windows Server.
• Proven experience in troubleshooting a wide variety of application issues.
• Experience in reading vendor documentation, and writing internal process & system documentation.
• Knowledge and experience with service management processes such as incident management, service request management, change management, etc.
• The incumbent must possess strong organizational and communication skills, and must be a self-starter and able to work with minimal supervision.
• Strong interpersonal skills and the ability to build and maintain strong working relationships with faculty and staff is required.
• The successful candidate can look forward to an energetic, professional team environment where there is a commitment to personal and professional growth.

Salary Information

Starting Salary Range (at 1.0 FTE): $5,291.00 - $5,990.00 monthly

Full Salary Range (at 1.0 FTE): $5,291.00 - $6,687.00 monthly (AUPE - Grade 12)

Campus

Campus: Lethbridge

Employment Group

Employment Group: AUPE

Position Category

Position Category: Other

Open and Close Dates

Open Date: 04/15/2025

Close Date: 05/04/2025

Desired Start Date: 06/02/2025

Employment Equity

The University of Lethbridge invites applications from all qualified candidates; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given preference.

The University of Lethbridge is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. If you require support during the hiring process, please contact Human Resources at [e-mail] so that accommodations can be put in place to support you. All private information received in relation to your request for support will be kept confidential, only information required to facilitate the accommodation will be shared with the selection committee.