Application Support Analyst

Royal Bank of Canada; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading North American Bank as an Application Support Analyst where you will be part of a dynamic team responsible for supporting complex Client Technology applications. You will oversee production support, manage releases, and ensure collaboration in a stable and growing business environment, while leveraging your ITIL knowledge and scripting expertise.

Benefits

Comprehensive Total Rewards Program including bonuses

Flexible work-life balance options

World-class training program in financial services

Qualifications

• 3-5 years in a production support role at a financial organization.
• Experience with ITIL principles and managing incidents.
• Knowledge of Unix/Linux/Windows environments and basic scripting.

Responsibilities

• Provide user-facing front office production support.
• Manage releases, coordinate bugs with internal and external teams.
• Engage with stakeholders for stability in production environments.

Skills

Production Support

ITIL Incident Management

DevOps

Customer Service

Problem Solving

Tools

Bash

Python

PowerShell

MS SQL

Confluence

Jira

Job description

The Production & Risk Service group is looking for a Application support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for :

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring deployment and our capability to employ DevOps and CI / CD capabilities
• Coordinate disaster recovery planning and execution. Update internal config management and risk systems.

What will you do

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs / enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work checks.

What do you need to succeed

Must have :

• 3-5 years working in a production support capacity in financial organization is preferred.
• Proven experience with the principles of ITIL Incident Management Problem Management and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash Python PowerShell & batch)
• Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
• Experience with BMC Control M preferred Autosys Tidal or other batch scheduling platforms is preferred
• Disciplined approach to document all processes issues and user stories in Confluence and Jira

Nice to Have

• Experience with BI tools like Tableau Qlikview
• Experience building proactive application monitoring across all environments via ITRS Geneos AppDynamics Dynatrace
• Experience with CI / CD pipeline automation (GitHub Nexus RLM Ansible Elastic Logstash Kibana Jenkins and more)
• Knowledge with data bricks
• Hands on exposure to : MemSQL Ignite Java Spring AWS S3 MongoDB Datalake Docker Kubernetes and more

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic collaborative progressive and high-performing team
• A world-class training program in financial services
• Flexible work / life balance options

LI-POST

Job Skills

Applications Support Capacity Management Computer Operations Customer Service DevOps Disaster Recovery (DR) Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Interpersonal Relationships Production Support Standard Operating Procedure (SOP) System and Console Operations System Applications Systems Software Technical Support

Additional Job Details

Address :

90 WESTERN PKY : BEDFORD

City : BEDFORD

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Job Type : Regular

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.

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Required Experience :

Key Skills

Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans

Experience : years

Vacancy : 1

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