Application Support Analyst

RDJ Bakeries Ltd; Cambridge; On-site; CAD 55,000 - 80,000; Full time

Job summary

Snackruptors Inc. is seeking an Application Support Analyst to join their IT team. This role involves providing technical support, troubleshooting software issues, and ensuring application efficiency within the organization. Ideal candidates will have a Bachelor's degree and significant experience in IT support. You'll enjoy a collaborative environment with comprehensive benefits and opportunities for professional growth.

Benefits

Prescription/Drug Coverage

Extended Health Coverage

Dental Coverage

Vision Coverage

AD&D Insurance

Work Life Balance

PTO to Commemorate Your Work Anniversary

Employee Engagement Events

Bi-Weekly Pay Structure

Annual Safety Boot Allowance

Free ESL Classes

Wellness Room

Qualifications

• 3-5 years of experience in application or related IT support role.
• Strong understanding of enterprise applications.
• Ability to document technical issues clearly.

Responsibilities

• Provide first-line technical support for business applications.
• Monitor application performance and report anomalies.
• Document support procedures and known issues.

Skills

Troubleshooting

SQL

Communication

Scripting

Education

Bachelor’s degree in IT or Computer Science

Tools

ITSM tools

Microsoft Office

Job description

Job Posting

Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture.

Apply now to the Application Support Analyst position on our growing IT team and be a part of our exciting journey!

Job purpose

The Application Support Analyst provides first-line technical support for business applications. This role is responsible for assisting users, troubleshooting software issues, and ensuring smooth day-to-day operation of applications across the organization.

Duties and Responsibilities

The associate’s primary functions and responsibilities are as follows:

• Respond to user queries and application-related issues via email, phone, or ticketing systems.
• Troubleshoot and resolve basic software problems or escalate complex issues to senior support or development teams.
• Assist with application updates and configuration changes.
• Monitor application performance and report anomalies or recurring issues.
• Document support procedures, known issues, and resolutions in a knowledge base.
• Collaborate with IT and business teams to improve user experience and application reliability.
• Provide basic training or guidance to users on application functionality.
• Participate in testing new features or updates before deployment.
• Help test new features or bug fixes before they’re released to production environments.
• Identify recurring issues and suggest improvements to reduce future incidents.
• Help validate data accuracy and consistency across integrated systems.
• Document and communication changes to applications, ensuring minimal disruption to users.
• Develop internal documentation and user-facing guides to streamline support.
• Assist in logging tickets or following up on issues related to external applications or services.
• Troubleshot issues across different platforms and devices.
• Participate in on-call rotation or provide after-hours support when necessary.
• Perform other assigned duties,
• Follow Health and Safety rules and regulations.
• Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
• Comply with all Company policies and procedures.

Qualifications

• Bachelor’s degree in a relevant filed, such as IT, Computer Science.
• Minimum 3-5 years of experience in application or related IT support role.
• Strong understanding of enterprise applications (e.g. ERP, CRM, custom business apps)
• Proficiency in Databases & SQL and ability to write queries for data analysis and troubleshooting.
• Experience in scripting and automation.
• Experience with ITSM tools.
• Experience with cloud-based applications and services.
• Ability to follow procedures and document technical issues clearly.
• Basic understanding of networking and scripting.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create and manage documents, spreadsheets, email communications, and presentations effectively.
• Ability to work in a fast-paced environment.

Working conditions

• Always work indoors.
• Compliant with ventilation, cleanliness, space, lighting, and temperature.

Physical requirements

• Sitting involved.
• May repeat the same movement.
• Typing involved.

What’s in it for you?

At Snackruptors Inc, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

• Prescription/Drug Coverage
• Extended Health Coverage
• Dental Coverage
• Vision Coverage
• AD&D Insurance

Additional perks to support your work-life balance and personal development:

• Work Life Balance
• PTO to Commemorate Your Work Anniversary
• Employee Engagement Events
• Recognition Programs & Employee Awards
• Bi-Weekly Pay Structure
• Annual Safety Boot Allowance
• Free ESL Classes
• Wellness Room

And Much More!

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

Snackruptors Inc. is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, we are committed to providing accommodations during the recruitment, selection, and assessment processes for applicants with disabilities. If you require disability-related accommodations, please notify the Human Resources (HR) staff. All personal information is collected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

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