Application Specialist

Cencora, Inc.; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

Cencora, Inc. is seeking a skilled IT professional to provide 1st and 2nd level support and lead incident investigations. The ideal candidate will have a Computer Science degree and extensive experience with ERP and CRM systems. Join a purpose-driven team focused on improving lives through innovative solutions. We offer a comprehensive benefits package and a supportive work environment.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Professional Development

Paid Parental Leave

Adoption Assistance

Qualifications

• 5 to 8 years of experience in a similar role.
• Experience with ERP systems, Web Technologies, and healthcare systems.

Responsibilities

• Provide 1st and 2nd level support, ensuring ITIL practices are followed.
• Lead the investigation of incidents and problems.
• Design and implement best practices for enterprise Healthcare Solutions.

Skills

Analytical

Problem Solving

Customer Service

Communication

Teamwork

Education

Computer Science Degree

Bachelor’s Degree

Tools

Microsoft SQL Server

Windows Servers

ERP Systems

CRM Solutions

EDI

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Provide 1st and 2nd level support, ensuring ITIL incident, problem, and change management practices are followed, and Service Level Agreements are met.
2. Lead the investigation of incidents and problems, and identify solutions by working closely with business users, development team, infrastructure team, and external vendors.
3. Ensure workarounds/solutions are identified for problems to reduce impact to the business.
4. Follow ITIL change and release management practices when promoting code to the production environment.
5. Design, develop, and implement industry best practices to minimize risks related to ERP, CRM, Web Servers, FTP servers/Portals, and enterprise Healthcare Solutions.
6. Create and update documentation and process flows related to existing and new systems when designing or updating solutions.
7. Review and assess the feasibility of applying vendor-supplied application patches, determining their value and risk, and recommend support plans.
8. Lead the deployment of application patches, working closely with vendors, internal development, QA, and infrastructure teams.
9. Define technology roadmaps for supported systems and serve as the SME for application technology upgrade projects.
10. Lead technical planning for application maintenance, support, and new capability projects based on requirements; research potential solutions.
11. Perform systems acceptance and integration testing based on project needs, collaborating with QA as required.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. Computer Science Degree or Bachelor’s Degree.
2. 5 to 8 years of experience in a similar role.
3. Experience working with ERP systems (Finance, warehouse, procurement modules), Web Technologies (IIS, SSL, .NET), pharmacy and healthcare systems, CRM solutions, and other systems.
4. Working familiarity with Microsoft SQL Server, Windows Servers.
5. Experience with EDI is an asset.
6. Proven analytical and problem-solving skills.
7. Proven testing and documentation skills.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

1. Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar, typically obtained through a four-year degree or equivalent work experience.
2. Experience with problem, Change, and Incident Management practices (ITIL).
3. Certified technical resources (e.g., CCNA, MS SQL).
4. Strong interpersonal, communication, and teamwork skills.
5. Strong technical problem-solving abilities.
6. Customer service skills, enthusiasm, energy, and self-motivation to work independently.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision, and a comprehensive suite focusing on physical, emotional, financial, and social wellness, including support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health, paid parental and caregiver leaves. We also offer training programs, professional development, mentorship, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. Harassment is prohibited, and all employment practices comply with equal opportunity principles. Reasonable accommodations for individuals with disabilities are available upon request. To request accommodations, contact 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment processes upon request.

Affiliated Companies:

Innomar Strategies