Application Production Support Analyst/Engineer

Cynet Systems Inc; Montreal; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading company seeks a Functional Support Analyst with significant experience in the Banking/Financial sector. The role involves active monitoring of production activities, managing changes in the production environment, and ensuring seamless communication between IT communities. Candidates should have robust analytical skills and experience with financial products, Unix/Linux, and scripting.

Qualifications

• Experience in Banking/Financial sector and knowledge of financial products is necessary.
• Backoffice Settlements Systems experience preferred.
• Hands-on experience with Unix/Linux commands is a plus.

Responsibilities

• Monitor production activities and perform remediation steps as required.
• Handle change management for production environment.
• Participate in project management responsibilities for special projects.

Skills

Analytical skills

Problem solving

Unix/Linux

Scripting and automation

Financial product knowledge

Education

7 or more years of professional experience as a Functional Support Analyst

Tools

Oracle

Dynatrace

Autosys

Ansible

Jenkins

Job description

Job Description:

Responsibilities:

• Active monitoring of production activities.
• Perform remediation steps when required.
• Interface with external IT communities to resolve incidents.
• Work with development community for Level 3 incident escalations.
• Log work and effort in support tracking application and work with team and management to reduce recurring issues.
• Available for after-hours support activities, when necessary.

Change and Request Management:

• Responsible and accountable for changes to the production environment for NAR applications.
• Work with development community for release prioritization.
• Ensure that requests for change adhere to Group and Department Policies.
• Available for after-hours and/or weekend change activities, when necessary.

Reporting and Special Projects:

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release.
• Regular reporting to line manager for prioritization and escalation.
• Conduct and participate in meetings with related communities.
• Perform control result analysis and reporting and take up corrective actions as needed.
• As required, take up project management responsibilities for special projects.

Minimum Required Qualifications:

• 7 or more years of professional experience as a Functional Support Analyst and/or similar role.
• Experience in Banking / Financial sector with knowledge of financial products.
• Backoffice Settlements Systems experience preferred.

Preferred Qualifications:

• Unix/Linux hands on experience with knowledge of day to day commands.
• Knowledge/experience in SWIFT and messages types MT/MX.
• Basic knowledge of financial products(Bond,IRS,Swaps etc).
• Knowledge/experience in Oracle, CFT, Dynatrace.
• Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins ..._).
• Strong analytical and problem solving skills.