Application / Production Support Analyst

Black Rock Groups; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Montreal is seeking an Application / Production Support Analyst for a 12-month temporary assignment. The ideal candidate will have strong database skills, a background in banking, and 5+ years of support experience. Primary responsibilities include monitoring production activities and providing technical support. The role is onsite and may require after-hours support.

Qualifications

• Experience in a support role required (5+ years)
• Preferred experience in the banking/financial sector
• Knowledge of core banking applications and data warehousing preferred
• Ability to work in a collaborative framework

Responsibilities

• Provide Level 1 and 2 support for production environment
• Monitor production activities and perform remediation as needed
• Interface with IT communities to resolve incidents
• Log work in support tracking application
• Participate in project management responsibilities if required

Skills

Strong communication skills

Strong database skills

Unix/Linux experience

Scripting experience

Monitoring tools knowledge

Organizational skills

Education

5+ years of support role experience

Experience in Banking/Financial sector preferred

Knowledge of Core Banking applications

DevOps knowledge

Tools

Oracle

MS SQL

Shell Scripting

Powershell

Autosys

Sysload

Geneos

SharePoint

Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Position : Application / Production Support Analyst

Location : Montr al QC H3A 2A6

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Onsite

Shift : 8.00AM-5.00PM

Job Description :

MISSION AND OBJECTIVES :

The APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.

Such tasks include change, user request, incident, and problem management for the department.

As required, functional support and user setup may be performed.

The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2) : the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.

Assist the user community to resolve technical issues.

Coverage during weekend and off-hours are on an "as needed" basis.

The position will be required to work off normal working hours.

MAIN RESPONSIBILITIES :

Level 1 and 2 Support

Active monitoring of production activities

Perform remediation steps when required

Interface with external IT communities to resolve incidents

Work with development community for Level 3 incident escalations

Log work and effort in support tracking application and work with team and management to reduce recurring issues

Available for after-hours support activities, when necessary

Change and Request Management

Responsible and accountable for changes to the production environment for NAR applications

Work with development community for release prioritization

Ensure that requests for change adhere to Group and Department Policies

Available for after-hours and / or weekend change activities, when necessary

Reporting & Special Projects

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

Regular reporting to line manager for prioritization and escalation

Conduct and participate in meetings with related communities

Perform control result analysis and reporting and take up corrective actions as needed

As required, take up project management responsibilities for special projects

REQUIREMENTS :

TRAINING AND OCCUPATIONAL EXPERIENCE

Support role experience required ( >

5 years' experience)

Experience in Banking / Financial sector preferred

Knowledge Core Banking applications and / or data warehousing preferred

DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

Strong database skills (Oracle, MS SQL)

Unix / Linux hands on experience with knowledge of day to day commands

Scripting experience (Shell, powershell, _)

Scheduling tools (Autosys)

Monitoring tools (Sysload, Geneos)

Collaboration Frameworks (SharePoint)

File transfer protocols

Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

Strong communication skills (written and verbal)

Good organizational skills

Basic office software literacy (Microsoft Office, etc.)

Professional attitude and good interpersonal behavior

Autonomy and adaptability; must be able to take initiative and be proactive

Global financial products knowledge, a plus

Project management skills, a plus

TekWissen Group is an equal opportunity employer supporting workforce diversity.