Application Operations SRE / IT Technology Services Expert - SAP Enterprise Cloud Services Delivery

SAP; Montreal; On-site; CAD 156,000 - 266,000; Full time

Job summary

A leading company in enterprise software solutions is seeking an Application Operations SRE / IT Technology Services Expert to ensure the availability of SAP systems and optimize operations in a 24/7 environment. Candidates should have a Bachelor's degree and extensive experience with SAP technologies, including S/4HANA and ABAP. This role offers a competitive salary range and a supportive work culture focused on collaboration and innovation.

Qualifications

• 12+ years in SAP NetWeaver (ABAP/Java Basis) or non-NetWeaver operations/support at L3 or higher level.
• Strong knowledge of Linux, Windows, HANA, and other databases.
• Experience in RCA, problem management, and technical documentation.

Responsibilities

• Ensuring 24x7 availability of SAP systems in SAP ECS.
• Responding to, troubleshooting, and resolving alerts and incidents.
• Automating standard operating procedures to improve efficiency.

Skills

SAP application technology

S/4HANA

SAP ABAP

Agile project management

Technical documentation

Analytical thinking

Customer service focus

Communication skills

Education

Bachelor’s degree in Computer Science, Engineering, or Information Technologies Management

Tools

Linux

Windows

HANA

Kubernetes

Job description

Application Operations SRE / IT Technology Services Expert - SAP Enterprise Cloud Services Delivery

Join to apply for the Application Operations SRE / IT Technology Services Expert - SAP Enterprise Cloud Services Delivery role at SAP.

About SAP

We help the world run better. At SAP, we enable you to bring out your best. Our culture emphasizes collaboration, diversity, flexibility, and purpose-driven work. We offer a supportive environment focused on learning, development, recognition, and benefits.

What You’ll Do

We are seeking experienced Application Operations SRE / IT Technology Services Experts for SAP Enterprise Cloud Services Delivery. Responsibilities include:

1. Ensuring 24x7 availability of SAP systems in SAP ECS.
2. Responding to, troubleshooting, and resolving alerts and incidents.
3. Serving as an escalation point for productive issues at the LLD level, following change management processes.
4. Automating standard operating procedures to improve efficiency.
5. Working effectively in a fast-paced, global 24x7 environment.
6. Driving projects to optimize SAP HANA Enterprise Cloud operations, including onboarding solutions, updating guidelines, and designing work instructions.
7. Designing and implementing countermeasures in problem management to prevent issue recurrence.
8. Creating technical documentation and conducting knowledge transfer to the global operations team.

What You’ll Bring

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management.
• Solid understanding of SAP application technology, especially S/4HANA and SAP ABAP from a Basis perspective (SAP NetWeaver certification preferred).
• Experience with non-NetWeaver technologies like BOBJ, SAP Cloud Connector, HANA XSA, Kubernetes, etc.
• Proven experience in agile project management (SCRUM, Kanban).
• Strong technical documentation skills.
• Ability to learn proactively and independently.
• Analytical, solution-oriented thinking.
• Excellent communication and networking skills, capable of engaging with technical teams and senior management.
• Customer service focus and fluency in English.

Work Experience

• 12+ years in SAP NetWeaver (ABAP/Java Basis) or non-NetWeaver operations/support at L3 or higher level.
• Strong knowledge of Linux, Windows, HANA, and other databases.
• Experience in RCA, problem management, and technical documentation.

Team and Organization

The ECS organization manages SAP’s private cloud, including HANA Enterprise Cloud operations. The Applications Technical Area supports reducing outages, improving monitoring, and providing escalated support, with a 24/7 global team.

Our Values

SAP fosters innovation, inclusion, and personal growth. We are committed to equal opportunity and accessibility for all applicants. Our compensation range for this role is CAD 156,000 to CAD 265,100, with actual offers based on experience and skills.

Additional Details

Requisition ID: 412997 | Location: Montreal, Quebec, Canada | Employment Type: Full-time | Travel: 0-10%