Application Managed Services (AMS) - Service Delivery Senior Manager

EY; San Juan de Terranova; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading global consulting firm in Newfoundland and Labrador is seeking a Service Delivery Senior Manager to lead Managed Services opportunities. This role requires over 5 years of experience in managed services with a strong focus on client service, teamwork, and relationship building. The candidate will participate in contract management and define the Managed Services strategy, offering a competitive compensation package and a commitment to professional development.

Benefits

Comprehensive medical coverage

Defined contribution pension plan

Flexible vacation policy

Learning and development opportunities

Qualifications

• 5+ years of work experience in managed services or operations.
• Experience with ITSM processes.
• Ability to work independently or in a team.

Responsibilities

• Identify and sell Managed Services opportunities.
• Advise clients on Outsourcing and Managed Services.
• Manage engagement contracts.

Skills

Client service experience

Ability to shape and sell deals

Executive presence

Collaboration skills

Confidence with numbers

Education

Post-secondary education

Tools

IT Service Management (ITSM) tools

MS Office

Job description

Application Managed Services (AMS) - Service Delivery Senior Manager

EY St John’s, Newfoundland and Labrador, Canada

EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory.

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice.

As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings. The successful candidate will have a rare opportunity to see how the firm operates across all our service lines (Consulting, Tax, Assurance, Strategy) and industries.

Your Key Responsibilities

• Help identify and sell Managed Services opportunities
• Advise clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

Skills And Attributes For Success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Confidence with numbers and financial analysis

To qualify for the role, you must have

• Exceptional client service experience
• Ability to shape and sell Managed Services deals
• Good executive presence
• Ability to work independently or team with others as required
• Minimum of 5 years of work experience in managed services or operations environment
• Experience with IT Service Management (ITSM) processes and tools
• Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

Ideally, you’ll also have

• Professional services firm experience
• Post-secondary education
• Aptitude with MS Office tools and financials
• ITIL certification
• Being bilingual (English & French) would be an asset

What We Look For

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What We Offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It\'s one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.