Application Managed Services (AMS) - Service Delivery Senior Manager

Ernst & Young Advisory Services Sdn Bhd; San Juan de Terranova; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is looking for a Leader in Managed Services to develop strategies and oversee engagements. The ideal candidate has at least 5 years of experience in managed services and strong client service skills. Responsibilities include identifying service opportunities and leading governance processes. The role offers a chance to shape the future of services within a global context.

Benefits

Flexible working arrangements

Professional development opportunities

Diverse team environment

Qualifications

• Minimum of 5 years of work experience in a managed services or operations environment.
• Experience with ITSM processes and tools.
• Confidence to challenge senior colleagues.

Responsibilities

• Identify and sell Managed Services opportunities.
• Define and refine the Managed Services strategy.
• Lead Service Management Office and governance processes.

Skills

Client service experience

Relationship development

Judgment

Financial analysis

Collaboration skills

Education

Post-secondary education

Tools

MS Office

IT Service Management tools

Job description

Location: St. John's

Other locations: Anywhere in Country

Date: Sep 29, 2025

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of consulting, audit, tax, and transaction advisory services.

The opportunity

EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory.

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings.

Your key responsibilities

As a Leader in EY’s Managed Services practice you are key to our solution development/support, monitoring/reporting, program governance, and reporting to key stakeholders, including our executive.

• Help identify and sell Managed Services opportunities
• Advice clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Confidence with numbers and financial analysis

To qualify for the role, you must have

• Exceptional client service experience
• Ability to shape and sell Managed Services deals
• Good executive presence
• Ability to work independently or team with others as required
• Minimum of 5 years of work experience in managed services or operations environment
• Experience with IT Service Management (ITSM) processes and tools
• Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

Ideally, you’ll also have

• Professional services firm experience
• Post-secondary education
• Aptitude with MS Office tools and financials
• ITIL certification
• Being bilingual (English & French) would be an asset

EY is committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.