Application Functional Support- GIS

Capgemini Engineering; Calgary; Hybrid; CAD 76,000 - 167,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision coverage

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Engineering is seeking an Application Support Specialist - GIS to provide day-to-day support for GIS and geospatial applications. You will diagnose incidents, liaise with business users, and assist with upgrades and integrations from a functional perspective.

Ideal candidates have a GIS or related background with 7+ years in application support, especially ArcGIS Enterprise, and strong stakeholder management.

Qualifications

• Experience supporting GIS applications and end-user assistance.
• Solid understanding of geospatial data and workflows.
• Hands-on experience with ArcGIS Enterprise and ESRI technologies.
• Experience managing user access controls and enterprise apps.
• Ability to create functional documentation and SOPs.

Responsibilities

• Provide day-to-day functional support for GIS and geospatial applications.
• Diagnose, troubleshoot, and resolve incidents and service requests quickly.
• Be the primary point of contact for business users and ensure satisfaction.
• Support upgrades, configuration changes, and system integrations from a functional view.
• Manage user accounts, roles, and access across GIS platforms.
• Collaborate with technical teams and stakeholders to address challenges.
• Develop and maintain functional documentation and knowledge base.
• Monitor performance and identify process improvements.
• Provide end-user guidance and best practices for GIS data usage.

Skills

GIS knowledge

Incident management

Stakeholder management

End-user support

Documentation

Education

Bachelor's degree in business, Engineering or GIS

Tools

ArcGIS Enterprise

ESRI technologies

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Location

REMOTE / Hybrid – Calgary, Canada

About The Job You’re Considering

Capgemini Engineering is seeking an Application Support Specialist - GIS with strong experience supporting ArcGIS / ESRI Enterprise environments. The ideal candidate will have a solid understanding of GIS applications, geospatial data, and end-user support, along with the ability to troubleshoot functional issues and collaborate with business stakeholders.

Your role

• Provide day-to-day functional support for GIS and geospatial applications.
• Diagnose, troubleshoot, and resolve application incidents, user issues, and service requests in a timely manner.
• Act as the primary point of contact for business users, ensuring effective issue resolution and user satisfaction.
• Support application upgrades, configuration changes, and system integrations from a functional perspective.
• Manage user accounts, security roles, and access permissions across GIS platforms.
• Collaborate with technical teams and business stakeholders to identify and resolve application-related challenges.
• Develop, maintain, and update functional documentation, standard operating procedures, and knowledge base articles.
• Monitor application performance and proactively identify opportunities for process and system improvements.
• Provide end-user guidance, training, and best practices related to GIS applications and geospatial data usage.

Your Skills And Experience

• Bachelor’s degree in business, Engineering, or a related discipline OR Educational background in GIS, Geography, Geospatial Sciences, Social Sciences, or a related field.
• 7+ years of experience in application support, with a focus on GIS solutions. Hands-on experience with ArcGIS Enterprise and ESRI technologies.
• Strong understanding of geospatial concepts, geographic data management, and GIS workflows.
• Experience supporting enterprise business applications and managing user access controls.
• Excellent problem-solving, troubleshooting, and incident management skills. Strong communication and stakeholder management abilities. Ability to create and maintain detailed functional documentation.
• Experience supporting enterprise-level GIS implementations and integrations

The base compensation range for this role in the posted location is: 76,336 - 166,552

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.

In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice:

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.