Application Engineer

EXFO; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

A technology solutions provider seeks an Application Engineer. You will provide pre-sales support, train customers on testing solutions, and attend trade shows. Ideal candidates have a degree in Telecommunications or Engineering, 3+ years’ experience with communications equipment, and strong communication skills. Travel of 25%-50% is expected. This role contributes to a diverse and inclusive environment.

Qualifications

• Minimum three years’ experience with communications test equipment or equivalent.
• English written and verbal communication skills are essential.
• Ability to travel approximately 25%-50%.

Responsibilities

• Provide pre-sales support to the customer base.
• Attend trade shows and conferences for product demonstrations.
• Ensure customers are trained on EXFO testing solutions.
• Collaborate with the Business Unit for product information.
• Provide feedback on competitive information and new requests.

Skills

Communications technologies

High speed transceivers

Photonics

Optical components

Presentation skills

Education

Degree in Telecommunications, Optics, Engineering, or equivalent

Tools

Testing equipment

Job description

Application Engineer

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO\'s core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Field Application Engineer

Location: US; Eastern region preferred, with consideration for other locations based on candidate strength. Market coverage includes Network Equipment Manufacturers, Photonics and Optical Component Manufacturers, Webscale Labs, and University Research Centers. The ideal candidate has solid knowledge in Advanced Optics, Wafer/die Level Optical Probing, and High-Speed transmission testing.

What You’ll Do

• Provide pre-sales support to the NEM and LAB customer base, including online or onsite demonstrations, presentations, evaluation support, and technical reviews of our products.
• Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
• Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
• Work closely with the Business Unit to ensure the most up-to-date product information is delivered to the market.
• Provide direct feedback to the Business Unit regarding competitive information and new feature requests received from the field.

Technical Skills

What We are looking For :

• Well versed in communications technologies, including high speed transceivers, photonics, active/passive optical components and PIC technologies.
• Familiarity with testing and characterization of these technologies including IL/PDL measurements, polarization, BERT, scopes, protocol (Ethernet, OTN, etc.) as well as the ability to stay current with the latest emerging technologies.

Required Aptitudes

• Technical aptitude to understand customers’ use case and position EXFO’s solutions to meet their needs
• Self-Starter and able to communicate and interact with people at all levels
• Autonomous, well organized, and results-oriented, meets deadlines.
• Possess leadership qualities and good interpersonal and communications skills
• Excellent presentation, communication, and relationship building skills.

Must Have

Pertinent experience: Minimum three years’ experience with communications test equipment or equivalent

Language requirements: English written and verbal.

Education: Degree in Telecommunications, Optics, Engineering, or equivalent

Ability to Travel: Approximately 25%-50% travel required.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.