Application Analyst – Microsoft Dynamics 365 / Business Central

UJA Federation of Greater Toronto; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

UJA Federation of Greater Toronto is seeking an Application and Integration Support Specialist to optimize and manage business applications. This role involves ensuring the success of the akoyaGO platform, supporting integrations with third-party tools, and driving data strategy across the organization. With responsibilities in systems support, vendor oversight, and implementation of projects, the ideal candidate will possess expertise in CRM systems and a strong educational background in information systems. This is a full-time permanent position with a flexible work schedule.

Benefits

Flexible work schedule

Rich time-off policy

Office closures on Jewish holy days

Qualifications

• 3–5 years in application support, CRM administration, or business systems integration.
• Experience with akoyaGO or similar platforms is highly desirable.
• Advanced skills in PowerApps, Power BI, and Power Automate.

Responsibilities

• Serve as the primary administrator and internal expert for akoyaGO and other platforms.
• Lead data integration efforts between systems.
• Train staff and users on changes and best practices.

Skills

Communication

Documentation

Problem Solving

Data Analysis

Education

Post-secondary education in information systems, Computer Science, or related field

Tools

Microsoft Dynamics 365 Business Central

Microsoft PowerApps

Microsoft Power BI

Salesforce CRM

Job description

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic,volunteerandprofessional leadership, we’re changing lives .

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works topreserve and strengthenthe quality of Jewish life in Greater Toronto, Canada, Israel and around the world.UJA advances this mission through fundraising, programs, and research focused on our strategic pillars : fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide

About the Role

The Jewish Foundation of Greater Toronto is seeking a dynamic and solutions-focused Application and Integration Support Specialist to lead, manage, and optimize our ecosystem of business applications. This role is essential in ensuring the success of our akoyaGO platform, its integrations with third-party tools, and broader data strategy / integration across the entire UJA organization. You will be a strategic partner to the Foundation team and play a key role in vendor coordination, technical support, process improvements, and solution development.

Key Responsibilities

Platform and Systems Support

Serve as the primary administrator and internal expert for :

• akoyaGO (Charitable Foundation CRM & platforms including but not limited to GOfund, GOdonate and GOapply)
• Microsoft Dynamics 365 Business Central (Finance system)
• Microsoft PowerApps, Power BI
• Email Marketing Platforms (e.g., Pardot, Mailchimp, or similar)
• Troubleshoot and manage support issues including workflow failures, system bugs, and user access concerns.
• Participate in weekly vendor check-ins with akoyaGO, tracking support tickets, enhancement requests, and post-release testing.
• Monitor akoyaGO product releases and proactively test workflows and customizations to mitigate business impact.

Integration and Data Management

• Lead and support data integration efforts between akoyaGO, Salesforce, email marketing platforms, and other systems.
• Work with internal departments to identify data governance issues and deliver cross-platform functionality.
• Serve as a liaison between business teams, IT, and vendors for integration design, testing, and implementation.

Communication Tools & Preferences

• Support the Foundation's transition to an email marketing solution to replace Pardot / Salesforce-based communication tracking.
• Develop solutions for managing communication preferences and audience segmentation across platforms.

Implementation & Project Management

• Assist in the implementation of GOdonate (online giving platform).
• Manage ongoing development of donation platforms including CrowdChange and akoyaGO’s giving module.
• Collaborate with teams to implement efficient, scalable workflows for fundraising, donor stewardship, and reporting.

Vendor and Contractual Oversight

• Act as technical liaison for vendors like akoyaGO, email marketing vendors, and CrowdChange.
• Hold vendors accountable to service levels and provide feedback on performance.
• Participate in planning and improvements related to platform functionality.

Training & Knowledge Sharing

• Train staff and users on changes, features, and best practices.
• Maintain internal documentation and facilitate knowledge transfer.
• Recommend conference participation (e.g., akoyaGO Annual Conference) and managing representation.

Qualifications

• Post-secondary education in information systems, Computer Science, or related field.
• 3–5 years in application support, CRM administration, or business systems integration.
• Experience with akoyaGO or similar platforms, and Microsoft Power Platform is highly desirable.
• Hands-on experience with Microsoft Dynamics (especially Business Central).
• Advanced skills in PowerApps, Power BI, and Power Automate.
• Familiarity with donor advised funds, fundraising operations, and grant management.
• Strong understanding of data workflows and change management.
• Excellent communication and documentation skills.

Preferred Experience

• Experience with Salesforce CRM
• Experience managing third-party platforms like GOdonate, CrowdChange, and Classy.
• Comfort working across technology, fundraising, and finance teams.
• This is a full-time permanent position, UnionLevel 4. At UJA we support a flexible workscheduleandall ofour employees engage in hybrid work. Engagement and connection are key to supporting the best employeeexperienceand we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time-off policy, UJA’s offices are closed on all Jewish holy days (yomtov)and we support early office closures toobservethe Jewish Sabbath (Shabbat).

Qualified applicants are invited tosubmita cover letter and resume.

Only those applicants invited forinterviewwill be contacted.Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check / Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility :

UJA Federation supportsa diverse candidateand employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, pleasenotify usand we will work with you to meet your needs.

J-18808-Ljbffr

Create a job alert for this search