Application Analyst - I

Beanfield Technologies Inc.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Total rewards package including TSA/HB

5 personal care days

Job summary

Beanfield Technologies Inc. is seeking an Application Analyst to support, configure, and optimize core enterprise applications. You will work independently on project goals, resolve non-routine issues, and ensure cross‑functional integration with Networking and Software Engineering teams.

You will help define technical standards and best practices, and mentor teammates while aligning with IT processes. This role offers a collaborative culture and strong growth in a fast-paced environment in

Qualifications

• 3+ years in application support or systems analysis.
• Proven ability to self-manage and deliver project-level goals with minimal oversight.
• Ability to resolve moderately complex technical problems requiring investigation.
• Experience defining technical standards or best practices for an application team.
• Knowledge of OSS/BSS or web platforms in at least one area.
• Knowledge of ITIL and ITSM tools (e.g., ServiceNow, Jira).
• Experience with monitoring and log management tools like Grafana.
• Experience with version control systems such as GitLab.
• Scripting and process automation skills.

Responsibilities

• Independently deliver project-level goals within a broader plan.
• Resolve moderately complex application problems requiring investigation.
• Maintain application health and mitigate interruptions using standard procedures.
• Improve application processes, designs, or services through best practices.
• Define and advocate for team technical standards and best practices.
• Understand adjacent teams and how your work intersects with theirs.
• Collaborate with peers and provide proactive support.

Skills

Application support

Troubleshooting

Time management

ITIL / ITSM knowledge

Scripting

Web platforms

OSS/BSS knowledge

Team collaboration

Tools

Grafana

GitLab

ServiceNow

Jira

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre‑optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high‑impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super‑hip Liberty Village , surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

We are seeking an Application Analyst to support, configure, and optimize our core enterprise applications. This role requires an analyst who is proficient in a wide range of standard IT procedures within the application domain and can work independently to deliver on project‑level goals with minimal oversight. As the hands‑on expert for your team’s technology domain, you will leverage a deep, practical understanding of applications and infrastructure to resolve complex, non‑routine technical issues. You will be responsible for navigating how application workflows intersect with adjacent teams, such as Networking and Software Engineering, ensuring seamless cross‑functional integration.

You will play a key role in defining and advocating for the team’s technical standards, helping to establish ‘the right way’ to do things while role modeling a supportive, team‑first mindset.

What You’ll Do

Application Delivery & Problem Solving

• Independent Delivery: Manage your own time and tasks within a broader project plan, delivering project‑level goals with minimal oversight.
• Complex Troubleshooting: Resolve moderately complex technical application problems, or issues that do not have routine solutions, that may require investigation but fall within your domain.
• Application Health: Apply standard procedures to ensure application health and effectively mitigate system interruptions.
• Process Improvement: Use best practices and knowledge of functional issues to improve application processes, designs, or services.

Technical Proficiency & Standards

• Standard Procedures: Utilize your proficiency in a wide range of standard IT procedures (e.g., application configuration, system integration monitoring, data validation) to maintain system health.
• Advocating Standards: Play a key role in defining and advocating for your team's technical standards and best practices, establishing "the right way" to execute application support and configuration.
• Team Alignment: Understand the responsibilities of adjacent teams within the broader IT function (e.g., how the networking or database team's work enables application support) and clearly understand how your work intersects with theirs.
• Team Support: Actively connect with peers to both ask for and offer help. Role model proactive communication and a supportive team‑first mindset.

What You Bring

• 3+ years of experience in application support, systems analysis, or a related technical field.
• Proven experience managing your own time and delivering project‐level goals with minimal oversight.
• Demonstrated ability to resolve moderately complex technical problems that require investigation.
• Experience defining technical standards or best practices for an application team.
• Knowledge of technology systems, OSS, BSS, or web platforms in one or more areas.
• Knowledge of ITIL best practices and ITSM tools (e.g., ServiceNow, Jira)
• Monitoring and log management tools (e.g., Grafana)
• Version control systems (e.g., GitLab)
• Scripting and process automation

What’s in it for you

• A united, values‑driven culture that genuinely cares about people, collaboration, and community.
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well‑being.
• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal‑opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [e-mail] , we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @ beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.