Application Analyst

Ledcor; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

An innovative firm is looking for an Application Analyst to provide user support for Project Management Information Systems. This role involves enhancing PMIS solutions, collaborating with stakeholders, and ensuring high-quality customer service. The ideal candidate will have a background in Business Technology Management and experience with tools like InEight and JD Edwards. Join a dynamic team where your analytical skills and problem-solving abilities will help optimize project management processes and contribute to organizational success. This position offers a unique opportunity to engage in continuous improvement and support the integration of technology in business operations.

Qualifications

• Degree in Business Technology Management or related field required.
• Experience in construction and project management lifecycle is an asset.

Responsibilities

• Support setup and configuration of PMIS solutions for new projects.
• Assist with design, development, and testing of PMIS system improvements.

Skills

Critical Thinking

Interpersonal Skills

Problem solving and solutioning

Business systems analysis

Education

Degree or diploma in Business Technology Management

Degree or diploma in Management Information Systems

Degree or diploma in Business

Degree or diploma in Finance

Tools

InEight Suite

JD Edwards

MS Power Platform

Outlook

PowerPoint

Visio

Word

Excel

SharePoint

Teams

Job description

Ledcor is seeking an Application Analyst. In this role, you will provide user support through in-person, phone, online submissions, and chat tools for users of the Project Management Information System (PMIS) solutions – the complete InEight Suite and a subset of the JD Edwards (JDE) Enterprise Resource Planning (ERP). Leveraging exceptional communication and interpersonal skills, the role aims to deliver high-quality customer service and functional application support to achieve organizational goals and optimize the use of the PMIS solutions.

You will be accountable for analysis, continuous improvement, and sustainment of the PMIS solutions, including third party software products, collaborating effectively with stakeholders and team members to enrich, test, and optimize the PMIS systems and processes. The role spans across InEight and JDE platforms, supporting the integration for operational and financial aspects of the project management lifecycle. Additionally, responsibilities extend to PMIS reporting and analytics and potential future complementary products or services.

The Application Analyst – PMIS Solutions will work collaboratively on eliciting business requirements, solutioning PMIS application extensions, and supporting design, configuration, development, testing, UAT, and release management. This encompasses script development for testing of core PMIS solutions, showcasing a commitment to gaining specialized knowledge in relevant modules, integration nuances, and technology's impact on business processes.

Responsibilities:

• Engages in all PMIS life-cycle stages:
  • Support the setup and configuration of the PMIS solutions for new construction projects, through requirements gathering, business needs alignment with technology, configuration and customizations (as required), and ongoing user support and training.
  • Assist in evaluating incoming user requests and identifying the appropriate PMIS solution components to execute and solve for business requirements.
  • Assist with the design, development, configuration, testing, and implementation delivery of PMIS system improvements.
  • Work closely with the PMIS Sustainment manager to optimize and leverage existing and new PMIS features and ensure buy-in from users.
  • Support the team with engaging business stakeholders on potential technology solutions, including proof of concepts, to solve for business requirements.
  • Maintain effective working relationships with key PMIS user stakeholder representatives.
  • Ensure all PMIS business application enhancement requests are acknowledged and resolved per the established project success criteria.
  • Assist with the development of test scripts and testing activities, as required.

• Customer Functional Support:
  • Receive, triage, troubleshoot and resolve systems and processes issues in a timely and efficient manner.
  • Prioritize, coordinate, assign, and resolve customer issues and incidents.
  • Create and maintain Service Requests, update logs, records, and contribute to PMIS knowledge base articles as required.
  • Effectively communicate systems changes and updates to technical and non-technical stakeholders, as well as managed service providers, in a proactive manner. Identify, establish, and support cross-functional data and system linkages that add value, contributing to a cohesive ecosystem of systems and procedures.
  • Acquire knowledge of the end-to-end PMIS solution landscape, including awareness of integration touchpoints with other teams or supporting agencies, to share root cause and customer observations. Additionally, maintain PMIS application knowledge relevant to the Ledcor business domain areas this role supports.

Requirements:

• Recently completed or soon to complete a degree or diploma in Business Technology Management, Management Information Systems, Business, Finance or a related Discipline
• Experience in the construction industry, understanding Project Management lifecycle (including Estimation, Scheduling, Financial Control, Change Management, Contract Management, Document Management, Field Execution, 3D modeling, Quality Assurance and Quality Control, etc.) is an asset
• Experience with InEight Suite is an asset
• Experience with JD Edwards is an asset
• Experience with the MS Power Platform (PowerBi, Power Automate, Power Query, Power Apps, etc.) is an asset
• Experience, in a functional capacity, understanding the integration of ERP systems with other business applications is an asset
• Critical Thinking: proficient in analyzing complex scenarios and breaking down intricate issues.
• Interpersonal Skills: Demonstrates excellent listening skills, excelling in relationship building and fostering collaboration across diverse teams. Innovative Process Establishment: displays innovation in establishing and refining processes, contributing to the continuous improvement of workflows.
• Problem solving and solutioning: Adept at identifying challenges, evaluating options, and developing effective solutions in alignment with organizational goals.
• Understanding systems integration patterns including interoperability with mobility and workflow applications.
• Knowledge of business systems analysis, quality assurance, technical change management with the ability to identify/define gaps, risks, and requirements.
• Strong skills in Outlook, PowerPoint, Visio, Word, Excel, SharePoint, and Teams