Application Administrator

CarePartners; Waterloo; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in home healthcare is seeking an Application Administrator to oversee AlayaCare and Procura software operations. This full-time permanent position requires excellent customer service skills, experience in application administration, and the ability to support business processes effectively.

Benefits

Competitive salary

Comprehensive health and dental benefits

Employee Assistance Program

Perkopolis

Opportunities for professional growth

Qualifications

• Minimum 2 years Information Systems diploma from a recognized Community College.
• Previous application administration experience required, AlayaCare and/or Procura experience an asset.
• Strong proficiency in database maintenance including system maintenance.

Responsibilities

• Maintains both AlayaCare and Procura software, including master tables and schedule generation.
• Provides excellent customer service to internal customers including hands-on end-user support.
• Supports organizational initiatives by participating in training and documentation of new processes.

Skills

Customer service

Database maintenance

Organizational skills

Communication skills

Relationship building

Education

Information Systems diploma

Job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

Overview

At CarePartners, we are committed to supporting our teams and clients by ensuring our workspaces are safe, efficient, and aligned with operational needs. We are currently seeking an Application Administrator.

The Application Administrator is a subject matter expert for the operation and support of the AlayaCare software as well as legacy Procura software including the Clinical Care application.

This is a Full-Time permanent position based out of our Waterloo office.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such asEmployee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What The Role Involves

PRIMARY DUTIES AND RESPONSIBILITIES

• Maintains both AlayaCare and Procura software, including master tables, schedule generation and user creation
• Provides excellent customer service to internal customers by way of delivering hands-on end-user support
• Escalates issues internally and/or with external vendors when required to ensure timely resolution
• Maintains and supports legacy systems such as CIMS, CellTrak and Amigo
• Prioritizes Service Desk tickets according to severity and provides solutions
• Supports organizational initiatives by participating in the training and documentation of new processes in AlayaCare
• Maintains and builds new documents and forms in AlayaCare and legacy Procura if required
• Collaborate with stakeholders to gather and analyze business requirements translating them into effective solutions that streamline processes and workflow
• Continuously learn and stay up to date with AlayaCare functionality and features proactively identifying opportunities for improvements to enhance system usage and improve workflows
• Follows CarePartners regulatory requirements and ensures quality and data integrity standards are met
• Follows information privacy and security guidelines
• Performs other related duties and or special projects as required in the department
• Other duties as assigned

WORKING CONDITIONS

• Conditions are consistent with those of an office environment;
• Driving and physical demands associated with management positions (sitting, standing, stair climbing and walking)
• Lifting or moving up to 10lbs may be required
• Manual dexterity required to use desktop computer and peripherals
• Communicating using multiple electronic devices (i.e. phone, email, fax, computer and internal database)
• Travel will be required on an as needed basis in Ontario; and
• May be required to work outside normal operating hours.

OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES

• Use or wear the equipment, protective devices or clothing that the Employer requires to be used;
• Report to the supervisor safety hazards and not proceed with the unsafe activity until safe alternatives are provided by the supervisor / manager;
• Attend safety training(s) as required;
• Apply safety techniques and processes as trained;
• Participate in Joint Health and Safety Committee’s undertakings;
• Request further information and training if safety training is unclear or confusing;
• Work in compliance with the Occupational Health and Safety Act, legislation and best practices

What You Bring

• Minimum 2 years Information Systems diploma from a recognized Community College
• Previous application administration experience required, AlayaCare and/or Procura experience an asset
• Excellent customer service skills
• Strong proficiency in database maintenance including system maintenance
• Strong organizational skills and tenacious follow up ability
• Solid relationship building and influencing skills with a proven ability to work within a flexible team environment
• Strong focus on supporting other and providing exceptional customer service
• Excellent oral and written communication skills
• Knowledge of community home health industry programs/services is an asset
• Experience in training and teaching others
• Ability to accommodate a variety of adult learning styles
• Proven ability to effectively handle fluctuating workload and meet tight deadlines
• Ability to work with minimal supervision

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.