Application Administrator

CarePartners; Guelph; On-site; CAD 60,000 - 75,000; Full time

Job summary

A healthcare service provider in Ontario is seeking an Application Administrator to maintain and support AlayaCare and Procura software. This full-time role requires a minimum of 2 years of relevant experience and focuses on delivering exceptional customer service. The successful candidate will have strong organizational skills and a proficiency in database maintenance. A great opportunity to contribute to meaningful work in healthcare.

Benefits

Competitive salary

Comprehensive health and dental benefits

Employee Assistance Program

Opportunities for professional growth

Qualifications

• Minimum 2 years of relevant experience.
• Experience with AlayaCare and/or Procura is an asset.
• Ability to manage fluctuating workloads and meet deadlines.

Responsibilities

• Maintains AlayaCare and Procura software.
• Provides excellent customer service and hands-on support.
• Collaborates with stakeholders for business requirements.

Skills

Database and system maintenance

Excellent customer service skills

Excellent communication skills

Organizational skills

Relationship-building skills

Education

Information Systems diploma from a recognized Community College

Tools

AlayaCare

Procura

Job description

At CarePartners, we are committed to supporting our teams and clients by ensuring our workspaces are safe, efficient, and aligned with operational needs. We are currently seeking an Application Administrator.

The Application Administrator is a subject matter expert for the operation and support of the AlayaCare software as well as legacy Procura software including the Clinical Care application.

This is a Full-Time permanent position based out of our Waterloo office.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What The Role Involves

PRIMARY DUTIES AND RESPONSIBILITIES

• Maintains both AlayaCare and Procura software, including master tables, schedule generation, and user creation

Support and Customer Service

• Provides excellent customer service to internal customers by delivering hands-on end-user support
• Escalates issues internally and/or with external vendors to ensure timely resolution
• Maintains and supports legacy systems such as CIMS, CellTrak, and Amigo
• Prioritizes Service Desk tickets according to severity and provides solutions
• Supports organizational initiatives by participating in training and documentation of new processes

In AlayaCare

• Maintains and builds new documents and forms in AlayaCare and legacy Procura if required
• Collaborates with stakeholders to gather and analyze business requirements, translating them into effective solutions that streamline processes and workflows
• Continuously learns and stays up-to-date with AlayaCare functionality and features, proactively identifying opportunities for improvement
• Follows CarePartners regulatory requirements, ensuring quality and data integrity standards are met
• Adheres to information privacy and security guidelines
• Performs other related duties and/or special projects as required

Working Conditions

• Conditions are consistent with those of an office environment
• Driving and physical demands associated with management positions (sitting, standing, stair climbing, walking)
• Lifting or moving up to 10 lbs may be required
• Manual dexterity to use desktop computer and peripherals
• Communication via multiple electronic devices (phone, email, fax, computer, internal database)
• Travel may be required on an as-needed basis in Ontario
• May be required to work outside normal hours

Occupational Health and Safety Responsibilities

• Use or wear required safety equipment and clothing
• Report safety hazards and avoid unsafe activities until safe alternatives are provided
• Attend safety training as required
• Apply safety techniques and participate in safety committees
• Request further training if needed
• Comply with Occupational Health and Safety legislation and best practices

What You Bring

• Minimum 2 years of relevant experience, preferably with an Information Systems diploma from a recognized Community College
• Application administration experience required; experience with AlayaCare and/or Procura is an asset
• Strong proficiency in database and system maintenance
• Excellent organizational, follow-up, and customer service skills
• Solid relationship-building and influencing skills
• Excellent communication skills, both oral and written
• Knowledge of community home health programs/services is an asset
• Experience in training and adult learning styles
• Ability to manage fluctuating workloads and meet deadlines
• Ability to work independently with minimal supervision

CarePartners In Your Community

We serve the community through clinics, transitional care, and relief in retirement and shared care settings, organizing staff-led medical care and clinics in underserved areas since 2009.

Accessibility

We welcome applicants with disabilities and provide accommodations upon request during the hiring process.