Applewood Mazda Surrey - Product Advisor

Applewood Mazda Surrey; Surrey; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive group in BC is seeking motivated professionals for the role of Sales Advisor. The position involves providing exceptional customer service, building relationships, and managing vehicle sales documentation. Employees benefit from mentorship, growth opportunities, and a high-energy work environment.

Benefits

Mentorship & training programs

Dynamic, high-energy work environment

Four weeks paid time off annually

Qualifications

• 1 year automotive experience preferred.
• Interest in the automotive industry.
• Professional email etiquette and phone skills.

Responsibilities

• Provide excellent customer service to potential buyers.
• Build strong relationships with customers for loyalty.
• Complete paperwork and documentation related to sales.

Skills

Customer Service

Sales Skills

Organizational Skills

Multitasking

Positive Attitude

Time Management

Education

High School Diploma or Equivalent

Job description

A great opportunity to build your career in one of BC's fastest-growing Automotive Groups.

At Applewood Mazda Surrey, we are all about growth and FUN! We are looking for suitable professionals who are motivated and driven.

This position entails the following roles & responsibilities:

• Customer Service: Sales Advisors must provide excellent customer service to potential car buyers. This includes understanding their needs, providing accurate vehicle information, and addressing questions or concerns.
• Relationship Building: Successful Sales Advisors build strong relationships with customers to earn trust and loyalty. Follow-up after sales to ensure satisfaction and encourage repeat business.
• Administration: Complete necessary paperwork and documentation related to vehicle sales, including processing contracts and registering vehicles.
• Product Knowledge: Have a deep understanding of vehicles, features, options, and technology to provide accurate information and answer customer questions.
• Perform other duties as assigned by management.

Measurables:

• Sales Volume
• Conversion Rate
• Customer Satisfaction
• Lead Response Time
• Time to Close

The following skills and knowledge are assets:

• 1 year automotive experience
• Interest in the automotive industry
• Strong customer service, phone skills, and professional email etiquette
• Organizational, follow-up, and paperwork handling skills
• Quick learner, multitasker
• Positive, flexible, process-oriented
• Organized, self-motivated, enthusiastic, detail-oriented
• Professional attitude, strong time management
• High school diploma or equivalent
• Proficiency in multiple languages
• Previous call centre experience (not required)

Applewood Auto Group Benefits:

• Mentorship & training programs
• Work with top used car dealers and finance teams
• Dynamic, high-energy work environment
• Growth opportunities within 10+ dealerships
• Promotion from within to managerial roles
• Group events and community support
• Four weeks paid time off annually

Core Values & Culture:

Delivering a best-in-class experience, embracing ownership to improve, and fostering a collaborative team environment.

Are you ready to take this step and build a solid career? If yes, email your resume today—don't wait!