Apple Support Technician

Cellcom Communications - Cellcom.ca; Belleville; On-site; CAD 1,000; Full time

Job summary

A leading company in Belleville is seeking an Apple Support Technician who will ensure exceptional customer service by effectively diagnosing and repairing Apple products. The role requires strong knowledge of Apple environments and at least two years of experience in technical support. With dynamic training and advancement opportunities, successful candidates will thrive in a supportive environment that values team spirit and customer satisfaction.

Benefits

Group benefits (medical, dental, vision, life, disability)

Paid time off

Group RRSP

Casual dress code

Employee discounts

Referral bonuses

Qualifications

• Minimum 2 years experience in technical support for Apple products.
• Strong knowledge of macOS, iOS; Windows knowledge an asset.
• Ability to work independently and under pressure.

Responsibilities

• Diagnose and repair hardware and software issues on Apple devices.
• Provide first-line technical support to customers via multiple channels.
• Manage the full repair process including documentation and parts ordering.

Skills

Technical support

Customer service

Organizational skills

Time management

Apple environments knowledge

Education

Post-secondary education in computer technology or IT support

Tools

GSX

Zendesk

Google Workspace

Slack

Job description

About Us

Since 1981, Altair has proudly served the Kingston & Belleville areas as an Authorized Apple Service Provider, providing award-winning service and support for Apple products. We are recognized with the Apple Commitment To Excellence Award and the Canadian Apple Computer Star award for our outstanding customer satisfaction. Our commitment to technical expertise, security solutions, and customer service makes us the trusted choice for Apple users.

Your Mission

As an Apple Support Technician at Altair, you will play a key role in ensuring our customers receive the best possible experience by performing diagnostics and repairs (hardware and software) on Apple products.

What You’ll Do

• Diagnose and repair Apple devices (Mac, iPhone, iPad) – both hardware and software issues
• Provide first-line technical support to customers in person, by phone, and via email
• Manage the entire repair process, including prioritization, documentation, parts ordering, and use of Apple systems (GSX, Zendesk, etc.)
• Handle warranty claims and refurbishments
• Collaborate with the sales team to recommend additional products or services to meet customer needs
• Offer basic training to customers and explain technical issues clearly
• Occasionally assist with onsite or home service calls (Apple or mixed environments)
• Maintain a clean and organized workspace and assist with inventory management
  
  

What You’ll Need to Succeed

• Post-secondary education in computer technology, IT support, or related field, or equivalent experience
• Strong knowledge of Apple environments (macOS, iOS); Windows knowledge is an asset
• Minimum of 2 years’ experience in technical support for Apple products
• Familiarity with Google Workspace, Slack, and other collaborative tools
• Excellent customer service, organizational, and time management skills
• Ability to work independently, efficiently, and under pressure
  
  

What We Offer

• A dynamic and stimulating tech environment
• Ongoing training and advancement opportunities
• A supportive, passionate, and human team
• Plus:
• Group benefits (medical, dental, vision, life, disability)
• Paid time off
• Group RRSP
• Casual dress code
• Employee discounts
• Referral bonuses
  

#P3

Schedule

Full-time position, Monday to Friday (37 hours per week).

Salary

$18/hour

Start Date

As soon as possible.

Work Location

27A Pinnacle St. South, Belleville, ON