API / EDI Coordinator

Logistics Alliance; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A logistics solutions provider in Peel Region, Mississauga, is seeking an API / EDI Coordinator to manage data integrations, troubleshoot system issues, and support automation processes. The role requires strong EDI / API knowledge, initiative, and collaborative skills to enhance service excellence. Comprehensive benefits and a flexible work environment are part of the offering.

Benefits

Comprehensive health and dental coverage

Generous vacation plus paid personal and sick time

RRSP matching program

Ongoing professional development

Performance bonus program

Flexible hybrid work environment

Qualifications

• Strong grounding in EDI / API technology; can diagnose issues.
• Experience with EDI standards and message flow management.
• Proven skill at collaboration and juggling priorities.
• Strong initiative and clear communication skills.

Responsibilities

• Manage day-to-day support for EDI / API feeds and integration.
• Monitor data flows for sync failures and disruptions.
• Coordinate technical onboarding for new carrier integrations.
• Troubleshoot customer EDI / API feeds and monitor performance.

Skills

EDI / API technology diagnosis

API concepts (REST, SOAP, JSON, XML)

EDI standards knowledge

Automation process support

Cross-functional collaboration

Organizational skills

Job description

Job Description

Job Description

Salary :

Were looking for an API / EDI Coordinator whos obsessed with making sure data just worksseamlessly, accurately, and reliablyevery time. Youll own the nuts and bolts of our integration work across our Transportation Control (TC) platform, from managing automated data flows and troubleshooting system hiccups, to being the go-to person for all things API, EDI, and automation BOTs. As the main connector between our tech, operations, and carrier partners, youll field integration questions, quickly solve problems, track system health, and keep everything running smoothly. If youre detail-obsessed, technically savvy, and energized by owning processes that help everyone else do their jobs better, youll thrive in this role.

What You'll be Accountable For :

Ensuring smooth and reliable carrier and customer data integrations by :

• Managing day-to-day support for all EDI / API feeds between carrier systems, customer systems, and our TC platform
• Proactively monitoring data flows for sync failures, missing loads, incorrect transmissions, or customer-side disruptions
• Escalating technical issues to the technology team with clear details for quick resolution
• Maintaining integration documentation and mapping processes, ensuring everything is up-to-date and traceable
• Tracking and reporting on integration status for all carriers and customers, highlighting gaps or issues to leadership

Owning and advancing automation / BOT health by :

Acting as the internal BOT coordinatormonitoring, maintaining, and troubleshooting automation BOTs that enable streamlined data flows and processes

Investigating automation hiccups or irregularities right away, with hands-on triage before escalating technical fixes

Keeping records of recurring errors or disruptions, using insights to drive system reliability improvements

Proactively testing new BOT processes and flagging optimization opportunities for efficiency or error-proofing

Driving technical onboarding for new carriers by :

Coordinating the end-to-end onboarding process for new carrier integrations from initial outreach to full production launch

Partnering with carriers and internal teams to collect requirements, set up connections, test data flows, and validate results

Troubleshooting setup issues, tracking testing progress, and keeping stakeholders in the loop at all phases

Providing hands-on support and guidance to carriers new to EDI / API or automation, making sure questions get answered quickly

Partnering across teams for resolution and continuous improvement by :

Serving as the main point of contact between Carrier Services, Customer Success, Technology, and external carriers / customers for all integration and automation problems

Troubleshooting inbound and outbound customer EDI / API feeds (e.g., scorecards, 214s) and proactively resolving issues instead of escalating every ticket

Reviewing customer scorecards and proactively identifying holes or breakdowns in data flows

Documenting, prioritizing, and driving bugs or process gaps through to completion with accountability and follow-up

Gathering feedback and translating pain points into actionable items for the technology backlog

Surfacing new ideas to automate processes or optimize integrations, keeping the bigger business picture in view

What You'll Need :

Strong grounding in EDI / API technology (not a developer, but can diagnose issues and talk shop with technical teams)

Solid understanding of API concepts (REST, SOAP, JSON, XML) and how to troubleshoot data transfers between systems

Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and managing EDI message flows

Experience running or supporting automation processes / BOTsideally in logistics, transport, or SaaS environments

Proven skill at cross-functional collaboration, juggling a mix of daily support work and technical projects

Fiercely organizedthrives in environments with competing priorities and lots of moving pieces

Key Behavioral Components :

Hungry to take initiativeflags issues before they snowball and wont sit back waiting for direction

Communicates clearly and assertively, especially when deadlines or priorities are at risk

Builds strong cross-team relationships and knows how to hold others (and themselves) accountable

Performance Indicators :

Integration and automation issues are spotted and resolved quickly, not lingering or repeating

Positive feedback from Technology, Operations, and stakeholders for making onboarding, troubleshooting, and daily data flows painless

Automated data seen as trustedteams can rely on the numbers and dont feel the need to double check the system

Customer-side data issues (e.g., 214 feeds) are proactively resolved and scorecard gaps reduced without excessive internal escalation

Why Join Us

At Logistics Alliance, Service Excellence is at the heart of everything we do. When you join our team, you'll be part of a culture where :

Everyone contributes to our success, and every action makes a difference

We simplify complex processes to create seamless experiences

Internal service excellence means we support each other with the same care we show our customers

We go beyond expectations to create meaningful, positive experiences

You'll work in an environment focused on collaboration, support, and shared success

Your Success Matters : Comprehensive Benefits & Growth

We invest in our team members' wellbeing and future through :

Comprehensive health and dental coverage

Generous vacation plus paid personal and sick time

RRSP matching program to help build your future

Ongoing professional development and training opportunities

Competitive base salary and performance bonus program

Flexible hybrid work environment

We are an equal opportunity employer committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals of all backgrounds, including but not limited to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, and disability.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require any accommodations, please let us know, and we will work with you to meet your needs.