Apartment Replacement Account Manager

Trail Appliances BC; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading independent appliance retailer in Western Canada is seeking an Apartment Replacement Account Manager. This role involves driving sales growth and managing customer relationships while providing a consultative sales experience. Candidates should have a strong background in retail or B2B sales with proven success, excellent communication skills, and the ability to thrive in a dynamic environment.

Benefits

Competitive salary

Extended Health Benefits

Generous employee discounts

Career Development Opportunities

Employee Recognition Program

Company events

Paid Volunteer

Fun and dynamic work environment

Qualifications

• 3-5 years of successful retail or B2B sales experience.
• Ability to communicate with a wide range of people.
• Work in a fast-paced environment and prioritize tasks.

Responsibilities

• Responsible for the entire customer journey from prospecting new accounts to sales order management.
• Assist customers in selecting appliances based on their needs through a consultative sales approach.
• Maintain knowledge of products and services offered by Trail Appliances.

Skills

Retail sales experience

B2B sales experience

Customer communication

Problem-solving

Collaboration

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

With a focus on driving sales growth and managing account relationships, the APT Account Manager is responsible for the entire customer journey from prospecting new accounts to sales order management. Assists APT customers with the selection of appliances based on their needs and wants through a consultative sales approach and supports the customer during and after their purchase. Responsible for expert level knowledge of the variety of products and services offered by Trail Appliances.

As an Apartment Replacement Account Manager, you will:

• Work with MF DSM on strategic account acquisition
• Participate in the upkeep of Sales and Product Knowledge Training
• Qualify customer needs and make recommendations based on info provided
• Collect payment as per Trail Payment guide
• Explain and confirm details related to pick up or delivery requirements
• Communicate Inventory Availability and set realistic expectations
• Create and Maintain customer price lists
• Liaise with the purchasing team to maintain adequate inventory min/max levels for core product
• Follow up with customers, including post delivery
• Maintain a sound understanding of Manufacture Rebate and Program Knowledge
• Attend industry events as required (CHF and BC Housing)

To be successful in this role, you should:

• Have 3-5 years of successful retail or B2B sales experience.
• Work in a fast-paced environment and prioritizing tasks
• Collaborate with internal departments
• Problem-solve and handle customer inquiries and concerns
• Have the ability to communicate with wide/diverse variety of people
• Have proven ability to deliver sales growth, set objectives and achieve them
• Have a good working knowledge of Microsoft Office and ability to learn new software
• Have the ability to work evenings, weekends and additional hours when required
• Have the Appliance knowledge but not mandatory

Work Environment

• Works primarily out of our Cloverdale location
• Offsite meetings with trade partners
• Offsite sales division meetings

Why Join Trail

• Competitive salary
• Extended Health Benefits
• Generous employee discounts
• Career Development Opportunities
• Employee Recognition Program
• Company events
• Paid Volunteer
• Fun and dynamic work environment where your strengths and personality shine!

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?