Anthropologie Key Holder

URBN Urban Outfitters, Inc.; Oakville; Hybrid; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder at our Oakville location to support store leadership in delivering a top-tier customer experience. You will help drive sales, manage daily zones, and mentor team members while ensuring seamless omni-channel services.

Role requires leadership experience, a collaborative mindset, and flexibility for nights, weekends, and holidays. Located at 159 Lakeshore Rd East, Oakville, Ontario.

Qualifications

• Experience leading teams in a retail environment.
• Ability to work flexible hours including nights, weekends and holidays.
• Strong customer-service focus and leadership capabilities.
• Passion for Anthropologie brand and store culture.

Responsibilities

• Collaborate with leadership to deliver an exceptional customer experience.
• Drive sales and store metrics using KPIs.
• Ensure omni-channel shopping experiences through services.
• Lead store environment and manage daily zones with energy and positivity.
• Support training and onboarding of new hires.
• Assist with shipment, omni fulfillment, and visual standards.
• Maintain store cleanliness and update visual messaging monthly.
• Share customer and employee insights with the Store Manager.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Location

This position is located at 159 Lakeshore Rd East, Oakville, Ontario, L6J5C3 Canada

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

CAD $19.36 - CAD $19.36 /Hr.

Vacancy Status

Vacancy Status This position represents either an immediate opening or an upcoming vacancy.