Anthropologie Key Holder

Urban Outfitters, Inc.; Longueuil; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Key Holder to enhance customer experiences and support store operations. This role is crucial in creating a welcoming environment, driving sales, and mentoring the team. You will actively engage with customers, manage daily operations, and contribute to a positive team culture. If you're passionate about retail and eager to grow within a vibrant company, this position offers a fantastic opportunity to make a real impact in a collaborative setting. Join a team that values inclusivity and personal development while enjoying a range of perks and benefits!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Savings

Qualifications

• Experience in customer service and leadership roles is essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Drive sales and store metrics through customer engagement.
• Support training and onboarding of new associates.

Skills

Customer Service

Leadership

Team Collaboration

Problem Solving

Flexibility

Job description

Location

This position is located at 1801 Walnut St, Philadelphia, Pennsylvania, 19103 United States.

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard, and valued.
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience.
• Supports the training of the associate team, including new hire onboarding.

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store.

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback.
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager.
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities.

Role Qualifications

• Anthro brand fan.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!

Pay Range

Starting from USD $17.00/Hr.

Anthropologie Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.