Anthropologie Back of House Specialist

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Oakville; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading company in the retail sector seeks a Back of House Specialist to enhance customer experience through effective management of product flow and back of house operations. This entry-level part-time role emphasizes leadership in operational processes and maintaining high service standards while offering competitive pay and benefits.

Benefits

Medical

Dental

Vision

PTO

Employee Discounts

Retirement Savings

Qualifications

• Ability to work flexible hours.
• Proven track record in leading operational processes.
• Eagerness to learn and grow within the organization.

Responsibilities

• Manage back of house operations and product flow.
• Communicate effectively with the leadership team.
• Maintain organization in the sales floor and back of house.

Skills

Leadership

Customer Service

Communication

Job description

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This position is located at 159 Lakeshore Rd East, Oakville, Ontario, L6J5C3 Canada

Role Summary

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.

Role Responsibilities

Customer Experience

• Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations
• Supports timely execution of product placement and other visual priorities
• Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
  
  

Business Ownership

• Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
• Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
• Facilitates the transfer of online products back to the warehouse
  
  

Communication + Relationships

• Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
• Proactively escalates issues that may be impacting the ability to meet company standards
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements
  
  

Role Qualifications

• Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization
  
  

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

CAD $18.11 - CAD $18.11 /Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail, Retail Apparel and Fashion, and Consumer Services

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